Supervisor, Operations

DSV•South Bend, IN

5d•$63,000 - $75,000•Onsite

About The Position

The Operations Supervisor oversees daily inbound, outbound, product-slotting, and customer communication activities, including labor scheduling, space utilization, equipment, and staffing. Under the direction of the Operations Manager or Distribution Center Manager, the Supervisor oversees receiving, warehousing, and shipping to meet company service and cost objectives. The role includes hiring, training, assigning and evaluating staff, addressing performance issues, and resolving problems. Associates are expected to meet performance, safety, and quality objectives and comply with corporate and site-specific policies.

Requirements

High school diploma or GED.
3 years of experience in a logistics, distribution, or relevant environment.
1 year of supervisory experience.
Satisfactory completion of a forklift training program.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
Ability to use RF scanners and WMS functions.
English reading, writing, and verbal communication skills, including business communication.
Basic to intermediate mathematics skills for verifying product quantities, counting inventory, and related duties.
Strong attention to detail and accuracy, and ability to complete tasks in a timely manner.
Good organizational, personnel, written and oral communication, leadership, supervision, and planning skills.
Ability to work flexible schedules, including nights and weekends, as required by operations.
Ability to work overtime as dictated by business needs, whether mandatory or voluntary.
Ability to adapt to change and thrive in a stimulating, fast-paced work environment.
Ability to work in warehouse temperatures that are unregulated and may range from mild to moderate in warmer and colder months.

Nice To Haves

Prior material handling equipment (MHE) certification or knowledge of basic MHE operation.

Responsibilities

Conduct staff meetings to review daily and weekly work, plan activities, and support continuous improvement.
Keep senior management and client representatives informed about critical operational issues.
Develop and maintain systems and procedures for safe, profitable operations in accordance with company policies and client agreements.
Manage operations to meet productivity, service, quality, and client KPI goals.
Implement and report cost-saving measures and suggest operational efficiencies.
Supervise, counsel, motivate, and, when necessary, discipline team members; support Human Resources activities.
Support hiring, training, professional development, performance evaluations, and recommendations concerning promotions and wage increases.
Oversee training and evaluation of warehouse staff, including assessing trainees’ progress.
Plan daily work schedules using work orders, arrival notices, customer instructions, priorities, and available resources; assign work to warehouse staff.
Review pending jobs and operational trends and plan changes to warehouse space, supplies, equipment, or staffing.
Monitor the quantity and quality of work and provide guidance as needed.
Delegate supervisory duties to experienced team members and monitor their progress and any problems.
Keep the Manager informed of progress and issues requiring attention; hold regular staff meetings to assess status and discuss improvements and developments.
Assist with physical operations as needed.
Leverage team members’ skills to deliver results and maintain customer satisfaction.
Provide growth and development opportunities for team members and conduct or contribute to annual performance reviews.
Support and train team members in adherence to corporate and client Standard Operating Procedures (SOPs).
Participate in cross-training activities and provide backup assistance across areas or departments when needed.