Operations and Driver Supervisor - Waste Collection Services

UBLIC SERVICES OF NEW JERSEY, LLC•Mount Laurel Township, NJ

5d•$82,600 - $113,650

About The Position

Within a division, the Operations Supervisor – Hauling Operations supervises collection activities in one or more lines of business—commercial, residential, roll-off (industrial), and/or container delivery and pick up—in a geographically dispersed area. The supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives that drive functional excellence and budget achievement. The role ensures adherence to accident prevention programs and leads operations in compliance with safety, environmental, operating, regulatory, accounting, ethics, and other standards. The supervisor is responsible for delivering safety, customer experience, and efficiency while supporting a culture of employee engagement. This includes leading safety efforts, ensuring customer service expectations are met, improving route and operational efficiency, and developing employees. The position requires one year of lead or supervisory experience and the ability to direct a large staff. The listed pay range is $82,600 to $113,650, with the actual range depending on locality. The position is eligible for an annual incentive plan with a 10% target. Eligible employees may elect to participate in the benefits programs described in the posting.

Requirements

One year of lead or supervisory experience.
Ability to direct a large staff.
Process-oriented and results-oriented approach to setting and pursuing aggressive goals, with commitment to organizational success and ability to marshal resources to meet objectives.
Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
Collaborative approach and ability to build and work with teams.
Creative thinking and willingness to challenge conventional solutions.
Demonstrates and promotes ethical behavior.
Strong leadership skills and proven judgment of talent, with emphasis on hiring and developing high-performance teams.

Responsibilities

Provide leadership and communicate safety goals and objectives.
Identify and help remove unsafe conditions from drivers’ routes and work with sales to address unsafe conditions for new routes or customers.
Partner with maintenance to ensure equipment is operational and complies with safety standards.
Oversee safety and accident-prevention programs, maintain a safe and productive work environment, and implement and maintain loss-control and safety programs.
Engage employees in safety through personal commitment and outreach.
Provide customer service that meets or exceeds expectations and meet or exceed missed-pickup goals.
Resolve unusual service requests, equipment breakdowns, and schedule changes through timely communication with stakeholders.
Work with customers to resolve issues and improve the customer experience; represent the company positively to support satisfaction and loyalty.
Establish productivity goals, ensure adherence to operating standards, and manage labor hours and disposal expenses according to plans.
Lead drivers to meet or exceed route productivity goals.
Create, modify, and improve routes to maximize density and efficiency.
Reduce route hours where possible through methods such as service conversions and container upsizing.
Execute operational plans to achieve or exceed division budget goals.
Support service delivery and work with maintenance on fleet quality and maintenance.
Build a collaborative and communicative team environment and promote employee engagement.
Develop team talent, understand employees’ career goals, and coach employees for advancement.
Perform other job-related duties as needed or assigned.