Field Operations Supervisor (Waste Services)

Wind River Environmental•Crofton, MD

11d

About The Position

The Field Operations Supervisor leads daily field operations and supports team performance, safety, efficiency, and profitability across Wind River Environmental’s environmental services operation. This hands-on leadership role supervises field personnel, oversees daily operations, and builds customer relationships while supporting commercial services such as grease trap pumping, cleaning, repairs and installations, as well as septic and drain cleaning. The supervisor coordinates transportation logistics and team development with revenue forecasting, job estimating, and operational performance, working with operations leadership, sales, and dispatch/logistics. The role supports the Operations Manager and may step in when needed. Driving is an essential function; applicants must have a valid driver’s license and meet WRE’s insurability guidelines.

Requirements

At least 3 years of experience in field-based operations, preferably in transportation, logistics, waste, environmental services, or a related service industry.
Experience supervising a crew or managing field operations.
Strong leadership skills, including the ability to coach, develop, and hold teams accountable.
Ability to forecast revenue and manage operational performance.
Experience estimating or quoting transportation, hauling, or service-based work.
Strong customer relationship skills and a responsive, service-oriented mindset.
Experience with route planning, job costing, and operational productivity.
Familiarity with grease trap pumping, cleaning, repairs and installations, septic services, drain cleaning, minor septic repairs, or similar field operations.
Knowledge of DOT regulations and fleet operations.
Valid Class B CDL or higher.
Strong communication, organization, and problem-solving skills.
Ability to make decisions and operate with urgency in a fast-paced, field-driven environment.
Valid driver’s license and ability to meet WRE’s insurability guidelines; driving is an essential function.

Nice To Haves

Experience in transportation, logistics, waste, environmental services, or a related service industry.
Familiarity with grease trap pumping, cleaning, repairs and installations, septic services, drain cleaning, minor septic repairs, or similar field operations.
Relocation assistance may be available for qualified candidates.

Responsibilities

Supervise and coordinate daily routes and work assignments for drivers and field personnel.
Lead, coach, and hold drivers and field personnel accountable for safety, service quality, productivity, and operational standards.
Monitor route efficiency, productivity, and cost performance.
Build customer relationships and serve as a primary operational point of contact.
Quote and estimate work and support pricing decisions to drive profitable growth.
Develop and manage weekly and monthly revenue forecasts.
Manage job costs, materials, and changes needed during work.
Conduct monthly fleet and facility inspections.
Ensure compliance with safety, DOT, company operational standards, and applicable local permitting and inspection requirements.
Partner with dispatch and sales teams to maximize booking opportunities and operational efficiency.
Respond to customer issues and operational challenges with urgency and professionalism.
Train and develop team members and help build bench strength for future growth.
Support the Operations Manager and be ready to step up when needed.