Operations and Driver Supervisor - Waste Collection Services
About The Position
Within a division, the Operations Supervisor – Hauling Operations supervises collection activities in one or more lines of business, including commercial, residential, roll-off (industrial), and/or container delivery and pickup, across a geographically dispersed area. The supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives that drive functional excellence and budget achievement. The role ensures adherence to accident-prevention programs and leads operations in compliance with safety, environmental, operating, regulatory, accounting, ethics, and other standards. It is responsible for delivering safety, customer experience, and efficiency while supporting employee engagement.
Requirements
- Ability to direct a large staff.
- Process- and results-oriented, able to set and pursue aggressive goals, commit to organizational success, and marshal resources to achieve objectives.
- Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
- Collaborative approach and ability to build and work with teams.
- Creative thinking and willingness to challenge conventional solutions.
- Demonstrated and promoted ethical behavior.
- Strong leadership skills and sound judgment in identifying talent, with an emphasis on hiring and developing high-performance teams.
- At least 1 year of lead or supervisory experience.
Responsibilities
- Communicate safety goals and objectives, provide leadership to achieve them, and work to remove unsafe conditions from drivers’ routes.
- Work with the sales team to identify and eliminate unsafe conditions on new routes or at new customer locations.
- Partner with maintenance to ensure equipment remains in working order and complies with safety standards.
- Oversee safety and accident-prevention programs, maintain a safe and productive work environment, and implement and maintain loss-control and safety programs.
- Engage employees in safety practices through personal commitment and outreach.
- Provide customer service that meets or exceeds customer expectations, including missed-pickup goals.
- Resolve unusual service requests, equipment breakdowns, and schedule changes through timely communication with stakeholders.
- Work directly with customers to resolve issues and improve their experience, and represent the Company positively to promote satisfaction and loyalty.
- Establish productivity goals, uphold operating standards, and manage labor hours and disposal expenses in line with agreed plans.
- Lead drivers to meet or exceed productivity goals and expectations across routes.
- Create, modify, and improve routes to maximize density and efficiency.
- Reduce route hours where possible through techniques such as service conversions and container upsizing.
- Execute operational plans to help meet or exceed the division’s budget goals.
- Support service delivery and maintenance, including the operational role in fleet quality and maintenance.
- Build a collaborative, communicative team environment and promote employee engagement.
- Develop team talent, understand employees’ career goals, and coach employees for advancement.
- Perform other job-related duties as needed or assigned.
Benefits
- Comprehensive medical benefits coverage
- Dental plans
- Vision coverage
- Health care and dependent care spending accounts
- Short- and long-term disability
- Life insurance
- Accidental death and dismemberment insurance
- Employee and Family Assistance Program (EAP)
- Employee discount programs
- 401(k) plan with company match
- Employee Stock Purchase Plan (ESPP)
- Paid Time Off (PTO)
- Annual incentive plan target of 10%
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
