Operations Manager Jobs

About The Position

Requirements

• Bachelor's Degree or equivalent experience preferred.
• 6 years of experience in healthcare management consulting, sales strategy & ops, corporate strategy, commercial strategy, venture capital, or private equity preferred.
• Experience with healthcare payers and / or Medicare Advantage
• Experience with project and / or plan implementation, managing multiple stakeholders with different priorities and moving a cross-functional team towards the same goal in terms of execution
• Ability to collect, organize and analyze complex data at a macro and micro level with the goal of making structured, data-driven decisions in an ambiguous strategic context
• Ability to collaborate across all levels, proactively seeking stakeholders’ inputs and exploring a wide range of options before deciding / acting
• Strong analytical and problem-solving skills with attention to detail
• Proven track record of effectively managing multiple large-scale, diverse, and complex projects simultaneously.
• Ability to excel in an ambiguous environment, flexing to new priorities
• Excellent interpersonal skills, with proven ability to collaborate with stakeholders across all levels of the organization, both in-person and virtually
• Demonstrated strategic thinking capability and planning for short and long-range goals required
• Highly developed oral and written communications skills with the ability to effectively convey information in a clear and concise manner; strong presentation skills

Nice To Haves

• Curious about AI and its power to transform how we operate and serve our members.

Responsibilities

• Collaborate with the Chief Commercial Officer, Chief Growth Officer, VP of Growth Strategy & Ops, as well as other cross-functional teams (e.g. Corporate Strategy, Marketing) on establishing our long-term sales strategies to enable growth (e.g. channel diversification, population-specific products).
• Conduct industry research / due diligence to support the creation of sales strategies.
• Engage cross-functionally with leaders over sales production teams, Marketing, Digital Strategy, Product, Network, and other departments to create and execute against a tailored plan for each sales season: Annual Enrollment Period (AEP), Open Enrollment Period, and Lock-In.
• Lead and project manage the Sales workstream of new market and product launches.
• Lead and project manage our annual AEP War Room, a highly-visible, cross-functional workgroup designed to enable swift pivots and execution during AEP.
• Collaborate with sales production leaders to identify leading key performance indicators for each team / channel / market / product and establish a robust sales performance management infrastructure.
• Collaborate with data and finance teams to design sales enablement and performance dashboards.
• Collaborate with channel-based sales production leaders, Procurement, and IT to identify and implement tools (build, partner, vs buy) needed to maximize sales performance.
• Partner with Finance to forecast annual sales projections.
• Support in preparing for executive presentations (Board meetings, Executive Leadership Team meetings, various steering committee meetings, etc).
• Actively support the achievement of SCAN’s Vision and Goals.
• All other duties as assigned.

Benefits

• Base Pay Range: $106,200.00 to $161,705.00 annually
• Robust Wellness Program
• Generous paid-time-off (PTO)
• 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!