Operations Manager - RTS Insurance Solutions

Shamrock • Overland Park, KS

2d

About The Position

Shamrock Trading Corporation and RTS Insurance Solutions are seeking an experienced Sales Operations Manager to lead and optimize the day-to-day operations of the Commercial Transportation Insurance division. The role leads a Service Team of Account Managers, Account Specialists, and Market Placement Specialists who support Producers in growing the book of business.

The manager partners closely with the Director of Sales and Senior Vice President of Sales to create scalable processes, drive operational efficiency, and deliver exceptional service to trucking and transportation clients. The position requires a background in commercial transportation insurance and experience with agency operations, quality control, service teams, business relationships, and insurance workflows.

Requirements

• At least 3 years of commercial insurance experience supporting transportation, trucking, or fleet insurance operations.
• Operations management experience within an insurance agency, brokerage, MGA, or carrier environment.
• Strong knowledge of policy administration, renewals, endorsements, certificates of insurance, loss runs, audits, and carrier management.
• Ability to develop operational processes, improve efficiencies, and lead organizational change.
• Experience with Applied Epic, AMS360, Salesforce, HubSpot, or similar platforms.
• Exceptional leadership, communication, and relationship-building skills.
• Self-directed, with the ability to thrive in a fast-paced, high-growth environment.
• Active Property & Casualty (P&C) insurance license required, or ability to obtain one upon hire.

Responsibilities

• Lead the division’s daily operations, including client service, policy administration, and renewal activities.
• Develop, implement, and continuously improve operational processes that support growth, profitability, and customer satisfaction.
• Analyze trends and identify opportunities to improve agency performance, productivity, and scalability.
• Oversee policy servicing, including endorsements, policy issuance, audits, renewals, certificates, and account maintenance.
• Monitor renewal pipelines and servicing workflows to ensure timely execution and client retention.
• Build and maintain relationships with insurance carriers, underwriters, wholesalers, and agency partners.
• Monitor market conditions, carrier appetite, underwriting trends, and developments in transportation insurance.
• Ensure compliance with agency procedures, regulatory requirements, licensing standards, and carrier guidelines.
• Lead the Service Team of Account Managers, Account Specialists, and Market Placement Specialists supporting Producers.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed