Operations Manager - RTS Insurance Solutions

Shamrock Trading Corporation • Overland Park, KS

3d • Onsite

About The Position

Shamrock Trading Corporation and RTS Insurance Solutions are seeking an experienced Sales Operations Manager to lead and optimize the day-to-day operations of the Commercial Transportation Insurance division. The role leads a service team of Account Managers, Account Specialists, and Market Placement Specialists who support Producers and help grow the book of business.

The manager will use commercial transportation insurance and agency operations experience to oversee workflows, quality control, and service delivery. Working closely with the Director of Sales and Senior Vice President of Sales, this leader will create scalable processes, improve operational efficiency, and provide strong service to trucking and transportation clients. Regular onsite attendance is essential for cross-functional collaboration, real-time problem-solving, customer and operational responsiveness, team meetings, and occasional onsite training.

Requirements

• At least 3 years of commercial insurance experience supporting transportation, trucking, or fleet insurance operations.
• Operations management experience within an insurance agency, brokerage, MGA, or carrier environment.
• Strong knowledge of policy administration, renewals, endorsements, certificates of insurance, loss runs, audits, and carrier management.
• Demonstrated ability to develop operational processes, improve efficiencies, and lead organizational change.
• Experience with Applied Epic, AMS360, Salesforce, HubSpot, or similar platforms.
• Exceptional leadership, communication, and relationship-building skills.
• Self-directed, with the ability to thrive in a fast-paced, high-growth environment.
• Active Property & Casualty (P&C) insurance license, or ability to obtain one upon hire.
• Regular onsite attendance is required.

Responsibilities

• Lead daily division operations, including client service, policy administration, and renewals.
• Develop, implement, and continuously improve operational processes that support growth, profitability, and customer satisfaction.
• Analyze trends and identify opportunities to improve agency performance, productivity, and scalability.
• Oversee policy servicing, including endorsements, policy issuance, audits, renewals, certificates, and account maintenance.
• Monitor renewal pipelines and servicing workflows to support timely execution and client retention.
• Build and maintain relationships with insurance carriers, underwriters, wholesalers, and agency partners.
• Monitor market conditions, carrier appetite, underwriting trends, and transportation insurance developments.
• Ensure compliance with agency procedures, regulatory requirements, licensing standards, and carrier guidelines.
• Lead the service team of Account Managers, Account Specialists, and Market Placement Specialists supporting Producers.

Benefits

• Uncapped commission, competitive base salary, and ongoing opportunities for career advancement.
• Fully paid healthcare, dental, and vision premiums for employees and eligible dependents; gym benefits.
• Company 401(k) contributions and employee stock ownership after one year.
• Sales incentives, quarterly employee awards, and opportunities to celebrate individual and team success.
• Competitive paid time off, fully paid holidays, and opportunities to volunteer in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed