Operations Manager

The Cavco Family of Companies•Hobbs, NM

19d

About The Position

The Operations Manager oversees warranty and finance contract closings, project coordination, customer service scheduling, deal database management, and commission calculations. The role evaluates initial sales agreements against final finance documents and may create or revise sales agreements to align with financing documents. It coordinates vendor projects from bid collection through completion, manages vendor selection and performance, and arranges service to support customer satisfaction and contract completion. The role also maintains deal tracking information and reviews project costing and key commission-payment data. Some or all listed duties may be performed, and other duties may be assigned as needed.

Requirements

High school diploma.
Willingness to travel locally up to 50% during normal business hours.

Nice To Haves

Two-year degree preferred.

Responsibilities

Evaluate initial sales agreements against final finance documents and create final sales agreements that align with the finance documents.
Make changes to sales agreements during customer closings when issues arise, then reprint and complete the closing with revised documents.
Gather additional lender-required items at discretion to help fund deals for PHV.
Coordinate projects with contractors, including project costing and gathering bids through project completion.
Select vendors, change vendors when work quality or progress is unsatisfactory, and adjust vendor schedules as customer or company priorities change.
Hold vendors accountable to written work estimates when discrepancies arise.
Search for recommended new vendors and identify vendors whose quality is poor.
Provide management with routine evaluation reports on internal and external customers and recommend process improvements.
Arrange, modify, and authorize service through factories or vendors to support customer satisfaction and contract completion; alter schedules or scope as needed.
Communicate directly with dissatisfied customers and negotiate solutions; escalate substantial-cost issues or situations requiring management advice.
Recommend responses to management, based on the facts, when replying to customers or government bodies in conflict-resolution matters.
Update deal tracking and deal status reports based on an assessment of each deal, and use company applications to update missing deal information as appropriate.
Review project costing for commission payments and enter key information used to pay commissions.