Manager of Program Operations - Surgical Scheduling

University of Washington•Seattle, WA

1d•$90,000 - $114,000

About The Position

Harborview Medical Center’s Ambulatory Surgical Division is hiring a Manager of Program Operations to lead surgical scheduling operations across multiple surgical specialties. The position oversees consistent scheduling practices and workflows, collaborates with clinic and surgical leaders to improve efficiency and patient access, and monitors performance to identify and address delays, backlogs, and operational issues. The manager serves as the subject matter expert for surgical scheduling operations and supports process improvements, policy implementation, and adoption of new technologies. The role also oversees surgical block management and the redistribution of available operating room time, analyzes utilization and capacity data, and recommends strategies to improve efficiency. Additional responsibilities include training and quality programs for scheduling staff and supervision of the surgical scheduling float pool. This is a regular, 100% FTE position on the first shift. The stated annual pay range is $90,000 to $114,000. Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine, providing specialized care to patients throughout the Pacific Northwest.

Requirements

Bachelor’s degree in business, health administration, communications, public health, or project management.
Three years of surgical scheduling experience and program management specific to surgery scheduling and outpatient ambulatory surgical specialty workflows.
Equivalent education and/or experience may substitute for minimum qualifications, except where legal requirements such as a license, certification, and/or registration apply.

Responsibilities

Lead day-to-day surgical scheduling operations and ensure consistent practices, workflows, and standards across multiple surgical specialties.
Partner with clinic managers, surgical leaders, and perioperative teams to improve scheduling efficiency, resolve operational barriers, and support timely patient access to surgical care.
Monitor scheduling performance, identify delays, backlogs, and workflow issues, and implement operational improvements.
Serve as the subject matter expert for surgical scheduling operations, supporting process improvements, policy implementation, and adoption of new technologies.
Oversee surgical block management, including monitoring block utilization, capacity, and allocation of operating room resources.
Manage the surgical block marketplace and facilitate redistribution of available operating room time to maximize surgical capacity and access.
Analyze utilization and capacity data, develop reports and operational insights, and recommend strategies to improve operating room efficiency.
Implement training, onboarding, and competency programs for surgical scheduling staff to ensure adherence to workflows, policies, and quality standards.
Conduct quality reviews and performance audits and use findings to drive staff education, process improvements, and operational excellence.
Supervise and manage the surgical scheduling float pool, including staffing, performance management, workforce deployment, employee development, and change management initiatives.