Manager of Program Operations - Surgical Scheduling

University of Washington Medical Center•Seattle, WA

2d•$90,000 - $114,000

About The Position

Harborview Medical Center’s Ambulatory Surgical Division is hiring a Manager of Program Operations to lead surgical scheduling operations across multiple outpatient surgical specialties. The role oversees day-to-day scheduling workflows, surgical block management, capacity and utilization analysis, staff training and quality reviews, and management of the surgical scheduling float pool. The manager works with clinic managers, surgical leaders, and perioperative teams to improve efficiency, address operational barriers, and support timely patient access to surgical care. Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is the region’s only Level I Trauma and verified burn center and provides specialized care to patients throughout the Pacific Northwest. UW Medicine’s mission is to improve public health by advancing medical knowledge, providing outstanding care, and preparing future health professionals. The position is regular and 100% FTE, with a day schedule. The annual pay range is $90,000 to $114,000.

Requirements

Bachelor’s degree in business, health administration, communications, public health, or project management.
Three years of surgical scheduling experience and program management specific to surgical scheduling and outpatient ambulatory surgical specialty workflows.
Equivalent education and/or experience may substitute for minimum qualifications except where legal requirements, such as a license, certification, and/or registration, apply.

Responsibilities

Lead day-to-day surgical scheduling operations and ensure consistent practices, workflows, and standards across multiple surgical specialties.
Partner with clinic managers, surgical leaders, and perioperative teams to improve scheduling efficiency, resolve operational barriers, and support timely patient access to surgical care.
Monitor scheduling performance, identify delays, backlogs, and workflow issues, and implement operational improvements.
Serve as the subject matter expert for surgical scheduling operations, supporting process improvements, policy implementation, and adoption of new technologies.
Oversee surgical block management, including monitoring utilization, capacity, and allocation of operative resources.
Manage the surgical block marketplace and facilitate redistribution of available operating room time.
Analyze utilization and capacity data, develop reports and operational insights, and recommend strategies to improve operating room efficiency.
Implement training, onboarding, and competency programs for surgical scheduling staff and ensure adherence to workflows, policies, and quality standards.
Conduct quality reviews and performance audits and use findings to guide staff education and process improvements.
Supervise and manage the surgical scheduling float pool, including staffing, performance management, workforce deployment, employee development, and change management initiatives.