Operations Manager
Sales Focus•Charleston, SC
About The Position
Sales Focus Inc. is seeking an experienced Operations Manager to oversee daily operations, sales performance, staffing, and client relationships across multiple sales programs. The role leads diverse field and inside sales programs, supports program managers and sales teams, and drives operational efficiency, client satisfaction, and profitability. The Operations Manager also analyzes performance and financial data, improves underperforming programs, oversees launches and training coordination, and provides reports and recommendations to executive leadership.
Requirements
- 5+ years of experience in operations management, sales operations, or sales leadership.
- 3+ years of experience managing teams or multiple business units.
- Proven ability to manage sales performance, employee productivity, and operational processes.
- Strong leadership, communication, organizational, and problem-solving skills.
- Experience analyzing KPIs, sales metrics, and operational reports.
- Proficiency with Microsoft Excel and CRM platforms such as Salesforce or HubSpot.
- Ability to manage multiple priorities and make effective decisions in a fast-paced environment.
- Bachelor's degree preferred, or equivalent professional experience.
Nice To Haves
- Experience in sales outsourcing, business process outsourcing (BPO), or multi-client operations.
- Experience in B2B/B2C sales, outside sales, door-to-door sales, or inside sales management.
- Experience in client relationship management, workforce planning, and program profitability.
Responsibilities
- Oversee daily operations and performance of multiple field sales and inside sales programs.
- Manage and support Program Managers, Team Leads, and sales personnel to achieve established performance goals.
- Monitor KPIs, sales production, staffing levels, and operational efficiency.
- Identify underperforming programs and implement corrective action plans to improve results.
- Collaborate with Recruiting and HR to coordinate hiring, onboarding, employee retention, and workforce planning.
- Oversee new program launches, training coordination, and operational readiness.
- Analyze sales reports, productivity metrics, and financial performance to identify improvement opportunities.
- Develop and enforce standard operating procedures (SOPs) to ensure consistency and accountability.
- Provide regular performance reports and strategic recommendations to executive leadership.
Benefits
- 10 paid holidays
- 2 weeks of PTO
- Health, dental, and vision plans
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
