Pharmacy Operations Manager

Walgreens•Mountain View, CA

18d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The position also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policies and applicable laws and regulations, and is responsible for selecting, scheduling, developing, training, coaching, and managing technician performance. The role supports patient care and pharmacy operations, including patient registration, prescription data entry, medication preparation, and permitted counting and verification tasks. It coordinates the daily pharmacy schedule, workflow, staffing recommendations, supplies, inventory, required records and reports, equipment maintenance, insurance claims, non-clinical patient calls, and operational process and technology rollouts. The manager supports compliance, asset protection, diversion monitoring, error reporting, quality improvement, and pharmacy financial and service performance in collaboration with the Pharmacy Manager and Store Manager. The position also manages technician hiring, onboarding, training, scheduling, and accountability; monitors training and credentials; supports compliance with legal and company requirements; and participates in store and pharmacy meetings. It maintains required pharmacy technician certification and develops current pharmacy and healthcare knowledge. The hourly pay range is $22.50 to $35.75, with the offered rate dependent on factors including geography, skills, education, and experience. The role will remain open until filled.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities, maintaining efficient workflow and a positive patient experience.
Work as a certified pharmacy technician, operating pharmacy systems and processing prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within applicable policies and laws.
Select, schedule, develop, train, coach, and manage pharmacy technician personnel, including performance and disciplinary decisions.
Engage customers, resolve complaints and requests, answer non-clinical questions, and promote customer service and healthcare services.
Assist with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where permitted by law.
Assist with healthcare services, including vaccines, screenings, and other services permitted by law, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records as directed by the Pharmacy Manager or pharmacist.
Coordinate daily pharmacy activities and schedule; recommend allocation of pharmacy hours; maintain a clean, orderly, stocked pharmacy.
Manage non-licensed pharmacy administrative activities and inventory tasks under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls and support rollout of new technology and processes, change management, and team action planning.
Ensure proper operation and maintenance of pharmacy equipment.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards; support asset protection and diversion monitoring and report concerns.
Follow Good Faith Dispensing policies, communicate prescription errors to the accountable pharmacist, and comply with pharmacy error and Continuous Quality Improvement Program procedures.
Ensure accurate insurance claim processing, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, and as directed assign pharmacists to, off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Hold technicians accountable for attendance, timeliness, training completion, and compliance with applicable laws and company procedures.
Hire, onboard, train, and schedule technicians; identify knowledge gaps and provide or arrange training.
Assist the Pharmacy Manager in monitoring pharmacy and team member licenses, registrations, and certifications for active, compliant status.
Maintain PTCB certification and complete required certifications, education credits, training, and development activities.
Follow performance improvement plans, seek constructive feedback, and pursue professional development.
Communicate messages from the support center and key emails to the pharmacy team; participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.