Customer Operations Manager

Hertz • Milwaukee, WI

2d • $50,000 - $50,000

About The Position

The Customer Operations Manager leads front-of-the-house processes, customer service, and revenue generation as part of the Customer Operations team. The role directs frontline employee processes and activities and may assist the Senior Customer Operations Manager with overseeing a brand or department to promote strong performance through operational leadership, communication, and efficiency. The Manager supports overall customer operations leadership, with responsibility for operating performance, customer satisfaction, employee culture, service, budgets, safety, and vendor relations. Depending on location size, the Manager may lead a brand, a function, or all brands. The stated salary is $50,000 per year.

Requirements

• 1–3 years of experience in customer service or operations.
• High school diploma.
• Moderate proficiency in Microsoft Office Suite.
• Ability to collaborate with internal and external stakeholders.
• Flexible and adaptable, with the ability to work effectively in ambiguous situations.
• Excellent verbal and written communication skills.
• Ability to address and resolve customer service challenges.
• Results-driven, with the ability to make decisions and help solve problems.
• Ability to build and lead a diverse, high-performing, results-oriented, highly engaged team.
• Ability to drive process and organizational change.
• Ability to influence and motivate teams while maintaining a positive attitude in a fast-paced environment.
• Ability to work under minimal supervision with a goal-oriented mindset.
• Ability to see the big picture and use critical thinking and decision-making skills.
• Excellent organization, time management, delegation, and prioritization skills.
• Courageous leadership and accountability.

Nice To Haves

• Experience in car rental, hospitality, or tourism.
• Bachelor’s degree.

Responsibilities

• Manage daily customer operations and revenue generation for the assigned function.
• Lead and support processes that meet or exceed customer expectations and align the sales force with sales methods and processes.
• Resolve customer issues and promote a positive customer experience.
• Drive a customer-focused sales process centered on selling value-added solutions.
• Promote productivity improvements through employee involvement and accountability, and ensure employees follow Standards of Work.
• Implement effective communication plans that build employee engagement and support business results.
• Conduct timely and constructive performance evaluations, where applicable.
• Participate in recruiting as required.
• Provide management with requested updates and indicators.
• Keep administrative duties current in accordance with company policy.
• Support operating performance, customer satisfaction, employee culture, service, budgets, safety, and vendor relations.

Benefits

• Paid time off
• Medical, dental, and vision plan options
• Retirement programs, including 401(k) employer matching
• Paid parental leave and adoption assistance
• Employee Assistance Program for employees and family
• Educational reimbursement and discounts
• Voluntary insurance programs, including pet, legal/identity theft, and critical illness insurance
• Perks and discounts, including theme park tickets and gym discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED