Pharmacy Operations Manager

Walgreens•Naperville, IL

18d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers, including selecting, scheduling, developing, training, coaching, and managing performance. The role makes or recommends decisions concerning discipline and termination within company policies and applicable laws. The manager supports patient care through registration, prescription data entry, medication preparation, counting and verification where legally permitted, patient and physician calls, and assistance with permitted health services. The role coordinates pharmacy schedules, workflow, supplies, inventory, reports, records, equipment maintenance, and administrative activities that do not require pharmacist licensure. It supports compliance, asset protection, diversion monitoring, prescription-error reporting, insurance claim processing, third-party audits, pharmacy financial and service improvement, and community outreach activities. The manager leads technician hiring, onboarding, training, scheduling, accountability, and performance improvement; assists with monitoring required licenses and certifications; maintains PTCB certification and relevant knowledge; and participates in pharmacy and store communications and meetings. The position requires a high school diploma or equivalent, PTCB certification except in Puerto Rico, and one year of pharmacy technician work experience. Candidates must be fluent in English except in Puerto Rico, be willing to work a flexible schedule including evenings and weekends, and be willing to obtain active immunization certification within 90 days of hire where applicable. Previous people-management or leadership experience and prior Walgreens employment with an “Exceeding Expectation” rating on the last performance evaluation are also listed. The posted hourly range is $22.50–$35.75. The actual rate depends on factors including geography, skills, education, and experience. The role remains open until filled. Walgreens states that it will consider qualified applicants with arrest and conviction records.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.
For applicants with prior Walgreens work experience, an “Exceeding Expectation” rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while supporting efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and cashiers under pharmacist supervision and within applicable laws and company policies.
Select, schedule, develop, train, coach, and manage the performance of pharmacy technicians.
Engage customers and patients, assist with products and services, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service practices.
Support patient care through patient registration, prescription data entry, medication preparation, counting and verification where permitted, and patient and physician calls under pharmacist supervision.
Assist with healthcare services such as vaccines and health screenings where permitted by law.
Delegate, direct, and assign non-clinical work; ensure tasks are completed on time and maintain efficient pharmacy workflow.
Coordinate daily pharmacy activities and recommend allocation of pharmacy hours.
Maintain a clean, orderly, adequately stocked pharmacy and ensure proper operation and maintenance of pharmacy equipment.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy inventory tasks that do not require pharmacist licensure, including annual inventory preparation.
Complete non-clinical patient calls and support technology and process rollouts, change management, and team action planning.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards; apply asset-protection practices and report security concerns or potential diversion.
Follow Good Faith Dispensing policy, communicate prescription errors to the accountable pharmacist, and comply with pharmacy error and Continuous Quality Improvement procedures.
Ensure accurate insurance claim processing, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments for off-site immunization clinics and community events.
Build and maintain relationships with retail partners.
Hold technicians accountable for attendance, timeliness, training completion, legal compliance, and performance; apply constructive-discipline procedures or recommend discipline and termination.
Hire, onboard, train, and schedule technicians; identify knowledge gaps and provide or arrange training.
Assist the Pharmacy Manager in monitoring that pharmacy and team-member licenses, registrations, and certifications are current and compliant.
Follow company and legal procedures for employee selection, recruitment, record retention, and training.
Maintain PTCB certification and relevant pharmacy and healthcare knowledge; complete required certifications, education credits, and training.
Follow performance improvement plans, monitor personal performance, seek constructive feedback, and pursue professional development.
Communicate messages from the support center and key emails to the pharmacy team and participate in pharmacy and store meetings, including five-minute meetings and weekly Store Manager check-ins.