Operations Manager Jobs

About The Position

Requirements

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• At least 8 years of experience in retail fulfillment operations or supply chain management, including at least 3 years leading retail logistics for national retailers.
• At least 2 years of people-management experience, including coaching and performance management of managers or senior individual contributors.
• Proven experience managing fulfillment for multiple national retailers, such as Costco, Walmart, Sam’s Club, Target, or Best Buy.
• Track record of designing and delivering a multi-quarter operational initiative with measurable results.
• Strong financial skills, including landed cost, freight cost, chargeback ROI, and business-case development.
• Experience with EDI, an ERP system such as NetSuite, and retailer portals.
• Excellent written communication skills and ability to present to executives.

Nice To Haves

• Experience leading a team through rapid growth in retailer count or volume.
• Experience onboarding new retailers or running a distributor program.
• Experience with international retail and ocean freight.
• Experience with 3PL network design or a 3PL transition.
• MBA or MS in Supply Chain Management, International Business, or a related field.
• Experience with consumer electronics or subscription hardware businesses.
• Track record of successful change management in complex organizations.
• Experience building dashboards or automation using SQL, Google Sheets, or BI tools.

Responsibilities

• Lead, coach, and develop two Retail Operations Managers; set expectations, review accounts, establish operating standards, and hire as the team grows.
• Own the retail operations strategy and 12–24 month roadmap, including new retailers, channels, international expansion, systems, 3PL capacity, and headcount.
• Serve as the escalation point for retailer operations and vendor-compliance leaders, and run quarterly reviews with the largest accounts alongside Sales.
• Own the cross-account scorecard covering OTIF, fill rate, lead time, chargeback percentage of sales, freight cost per unit, and dispute win rate; report results and actions to leadership monthly.
• Lead chargeback and deduction prevention by identifying recurring causes across retailers, resolving them with 3PLs and carriers, and quantifying savings.
• Own the retail order-to-cash process with Sales, Accounting, and Planning, including EDI transactions, NetSuite, retailer portals, and automation of manual work.
• Work with Sales, Planning, and Purchasing on forecast-to-ship processes, container loads, allocation rules, and inventory commitments.
• Work with the 3PL Manager on network design, site capacity, and warehouse retailer requirements.
• Evaluate build-versus-buy and direct-versus-distributor decisions, develop business cases, and present recommendations to the executive team.
• Lead new retailer onboarding and large product launches as the single accountable owner.
• Own retail freight strategy, including broker and carrier mix, prepaid versus collect arrangements, rates, and service.
• Establish the operating rhythm, including weekly team reviews, monthly business reviews, and an annual retailer compliance calendar.

Benefits

• Competitive salary and equity package.
• 401(k) matching.
• Wellness, learning, and home-office budgets.
• Health, dental, and vision plans.
• Tremendous autonomy to set the direction of your work.
• Unlimited PTO.
• Company holidays on the first Friday of every month, excluding November, December, and January.
• Paid time off.