Development Operations and Donor Engagement Manager

The New York Opportunity Network • New York, NY

17d • $70,433 - $77,250 • Hybrid

About The Position

The Development Operations and Donor Engagement Manager strengthens and executes The Opportunity Network’s fundraising and engagement efforts. Reporting to the Director of Development Operations and Donor Engagement, the Manager leads day-to-day Development operations, annual giving and donor engagement, and volunteer engagement. The role works across the Development team and in close partnership with Programs, Communications, Finance, and Executive Leadership to support effective fundraising practices, thoughtful donor and volunteer stewardship, and the processes and information needed to advance the organization’s goals.

The position manages revenue administration, pledge follow-up, donor acknowledgments, Development processes and documentation, fundraising analytics, reporting, and pipeline and moves management. It also helps grow the individual donor base, develops donor engagement strategies and communications, and manages the donor communications calendar. The Manager leads OppNet’s volunteer engagement program, including opportunity planning and execution, volunteer and partner relationships, Salesforce data management, and reporting. The role also participates in organization-wide learning sessions, meetings, working groups, and retreats.

Requirements

• At least 4 years of nonprofit fundraising or Development experience.
• Demonstrated experience engaging and stewarding donors across the donor lifecycle.
• Experience contributing to fundraising campaigns and donor communications, including solicitation, stewardship, and renewal efforts.
• Experience using a CRM to manage donor information, track engagement, and support fundraising operations.
• Strong written and verbal communication skills.
• Experience developing clear, compelling external communications for a range of audiences.
• Must be fully vaccinated against COVID-19 unless an exemption has been approved.

Nice To Haves

• Salesforce experience is strongly preferred.

Responsibilities

• Manage day-to-day revenue administration across fundraising streams, maintaining accurate and consistent gift, pledge, payment, and donor records.
• Own pledge administration and follow-up, tracking outstanding pledges and upcoming payments and communicating with donors and donor contacts to facilitate timely payment.
• Own the donor acknowledgment process, ensuring timely and accurate acknowledgment letters, tax receipts, and other gift-related communications.
• Develop, maintain, and encourage adoption of Development Operations documentation and standard processes; follow up with colleagues to reinforce practices and address gaps.
• Drive fundraising analytics and reporting using Salesforce and other data sources, identifying trends and insights that inform fundraising and donor engagement decisions and helping colleagues use data effectively.
• Support pipeline and moves management for the Director of Development Operations and Donor Engagement and Executive Leadership by maintaining prospect and donor information and surfacing follow-up needs and opportunities.
• Partner with the Director of Development Operations and Donor Engagement to grow the individual donor base, focusing on donor acquisition, retention, and deeper engagement.
• Identify donor recognition and engagement opportunities and partner with relationship managers to turn them into meaningful touchpoints.
• Analyze individual giving and donor engagement performance and recommend ways to strengthen acquisition, retention, stewardship, and long-term donor value.
• Partner with the Director of Development Operations and Donor Engagement and Communications Manager on strategic donor communications and manage the donor communications calendar.
• Lead day-to-day management of the volunteer engagement program in partnership with Program teams, planning and executing a calendar of opportunities that supports student impact, donor engagement, and fundraising.
• Plan and execute volunteer opportunities, coordinating recruitment, communication, preparation, delivery, and follow-up.
• Manage relationships with key volunteer partners and individual volunteers and develop year-round approaches to strengthen participation, retention, and connection to OppNet.
• Own volunteer data management and reporting in Salesforce, maintaining accurate records of opportunities, participation, engagement history, interests, and partner relationships, and using data to inform recruitment and stewardship.
• Identify and develop opportunities to expand and deepen volunteer engagement based on volunteer interests, donor and partner relationships, engagement data, and organizational priorities.
• Participate in organization-wide learning sessions, working groups, and optional affinity groups.
• Attend weekly team meetings, All Hands meetings, All Staff meetings, team retreats, and the annual institution-wide retreat.

Benefits

• Medical coverage, including health, dental, and vision insurance.
• Health reimbursement arrangement (HRA).
• Flexible Spending Account.
• Family leave with up to 100% coverage for twelve weeks.
• Life insurance.
• Retirement benefits, including participation in a 403(b) program for full-time employees.
• Generous time off through a combination of vacation, sick leave, and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed