InSite Operations Manager II

Clean Harbors • Romulus, MI

17d • $60,000 - $75,000

About The Position

Clean Harbors in Romulus, Michigan, is seeking an InSite Operations Manager to oversee the management of waste generated at customer sites. The role works with customers to improve sustainability and service value, maintains customer relationships and environmental quality scorecards, resolves account and job issues, and coordinates execution between sales and operations. It also supports pricing and profitability, contracts and purchase orders, collections, compliance, and safe operations.

Requirements

• Financial management, logistics, or sales experience.
• Working knowledge of environmental statutes and regulations, business development, revenue enhancement, and market penetration.
• Leadership experience.
• Ability to perform physical functions required by the job.
• Successfully complete a background check, drug test, and physical, as required by position.

Nice To Haves

• Attention to detail; ability to take and follow direction and perform multiple tasks.
• Ability to interface with customers.
• Valid driver's license.
• Knowledge of regulations such as RCRA, DOT, and TSCA.
• Ability to coordinate project oversight and manage complex tasks.
• Proficiency with Excel and knowledge of Word, PowerPoint, Salesforce, and similar tools.
• Customer-focused approach.

Responsibilities

• Ensure health and safety is the top priority by following policies and processes and acting safely.
• Work with customers to drive sustainability and value-added improvements.
• Maintain Environmental QOS / Scorecard.
• Resolve job-related issues, including billing, collections, customer issues, and post-job follow-up.
• Meet with customers proactively to resolve issues or complaints and maintain satisfactory customer relationships.
• Act as a liaison between sales and operations to align how jobs are sold with how they should be executed.
• Review accounts receivable reports weekly and make collection calls when necessary.
• Develop strategies to maximize pricing and profitability across business lines.
• Ensure current contracts and purchase orders are in place before job execution.
• Kick off jobs with field personnel and ensure proper job execution.
• Maintain customer and CHES spreadsheets.
• Follow local, state or provincial, and federal compliance regulations and rules.
• Safely operate vehicles in accordance with U.S. DOT and applicable local, state or provincial, and federal requirements.
• Observe corporate operating guidelines and procedures and company environmental health and safety guidelines.
• Perform other duties as assigned.

Benefits

• Comprehensive health benefits coverage after 30 days of full-time employment, including 401(k) with company match.
• Employee Stock Purchase Plan.
• Opportunities for growth and development.
• Company-paid training and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed