Senior Manager, Strategy & Operations (Consumer Protection Team)

Flex•New York, NY

8d•$155,000 - $230,000•Hybrid

About The Position

Flex is a growth-stage FinTech company building a payment layer for life’s financial obligations. The Consumer Protection Team (CPT) champions customers, sets standards for excellence across the customer journey, and promotes tangible customer benefits. The Senior Manager partners directly with the Senior Director of the Consumer Protection Team to lead high-impact projects. The role identifies and quantifies customer experience insights and pain points, collaborates on solutions, and helps build the customer-first systems needed to support the company’s goals. It works closely with Strategy & Operations, Analytics, Data Science, Product, Customer Success, and other customer-facing teams, and includes frequent exposure to Flex’s Executive Team. The successful candidate combines analytical rigor, strong collaboration, customer commitment, and the ability to move between strategy and execution while working autonomously or with a team. This is a hybrid position with an expectation to work on-site three days per week at Flex’s New York headquarters. Candidates outside the New York/New Jersey area may be eligible for relocation assistance.

Requirements

At least 5 years of relevant work experience; management consulting, Strategy & Operations, Business Operations, or Chief of Staff experience at high-growth companies is ideal.
Entrepreneurial mindset and comfort with the ambiguity and pace of 0-to-1 building.
Ability to thrive in fast-paced, dynamic environments and remain composed amid competing priorities.
Strong conceptual thinking and ability to move between strategy and execution and make ambiguous problems tractable.
Strong bias for action, attention to detail, and high standards for work quality.
Interpersonal skills to drive results through others while maintaining relationships and rapport.
Excellent written and verbal communication skills, including the ability to turn complex topics into clear, executive-ready narratives.
Strong analytical ability, including selecting appropriate metrics and rigorously examining data independently and through others.
Demonstrated fluency in using AI tools to accelerate analysis, improve team workflows, and support better decisions, and ability to set a standard for team use of AI.
Genuine commitment to doing right by customers and passion for the company’s mission.

Nice To Haves

SQL proficiency (preferred, but not required).
Management consulting and/or Strategy & Operations, Business Operations, or Chief of Staff experience at high-growth companies (ideal).

Responsibilities

Partner with the Senior Director of the Consumer Protection Team to set strategy and translate it into near-term goals and execution frameworks.
Use business knowledge and analytical skills to identify important challenges, and partner with Analytics and Data Science to test hypotheses and build lasting infrastructure around insights.
Work with Product Managers and other functional leads to prioritize customer experience initiatives across the business.
Prepare executive-level reports and facilitate reviews that support strategic discussions; communicate effectively with senior stakeholders.
Manage a diverse portfolio of projects, adapt to shifting priorities, and deliver work with speed and productivity while handling pressure and debate constructively.