Consumer Protection Specialist

Community Choice Financial Family of Brands•,

2d•Remote

About The Position

The Consumer Protection Specialist is part of the Admin Team and supports customer-facing departments by handling Consumer Protection Group functions. These include Debt Validation requests, California Consumer Privacy Act (CCPA) inquiries, deceased customer notifications, Military Lending Act (MLA) and Servicemembers Civil Relief Act (SCRA) reviews, and written cease-and-desist notifications. The role involves researching and updating information in point-of-sale (POS) systems and SharePoint, maintaining organized and accurate records, entering data correctly, and providing timely responses by applicable deadlines. The position is remote and may also assist with complaint review and other departmental work as needed.

Requirements

High school diploma, GED, or high school equivalence certificate.
Ability to work independently and collaboratively to identify and solve problems or resolve issues.
Experience interacting with people at various organizational levels, including senior management.
Ability to work in a rapidly changing, deadline-intensive environment while managing multiple responsibilities and priorities.
Accountability and ability to meet deadlines.
Understanding of the industry and factors that can affect unit, regional, and corporate goals.
Flexibility and openness to change.
Effective, clear, and concise written and verbal communication skills.
Ability to provide business-centric solutions and keep the business in mind when making decisions.
Eagerness to learn about the business and actively seek information about its issues and expectations.
Critical-thinking skills to analyze problems, issues, and opportunities, identify root causes, and look beyond surface symptoms.
Collaborative work ethic, including developing ideas, seeking feedback, and drawing on team members’ diverse contributions.
Excellent attention to detail and accuracy.
Data-entry skills and typing speed of 30 or more words per minute.
Intermediate knowledge of Windows-based computers and software, including Word, Excel, and Outlook.

Responsibilities

Thoroughly review and accurately respond to CCPA requests by designated due dates.
Locate, analyze, and update customer information in POS systems and SharePoint, ensuring each action is accurate.
Learn and use specified POS systems, including Unitas, Invictus, AIMS, and CITO, to conduct research.
Update customer accounts upon receipt of acceptable documentation for deceased accounts.
Collaborate with relevant departments to resolve and respond to consumer requests.
Review and remediate accounts identified as covered by MLA and/or SCRA.
Prioritize and promptly address items according to due dates and expectations.
Assist other departmental teams, including complaint review, as needed.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and medical spending account options (HSA, FSA, and Dependent Care FSA).
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program access to mental health resources, life coaching, and other support for employees and family members.
Discount Marketplace access to discounts from nationwide and local retailers.
Paid time off that starts at 12 days in the first year and grows with tenure.
Business-casual dress code that includes jeans and sneakers.