Consumer Loan Specialist

Copper State Credit Union • Phoenix, AZ

1d

About The Position

The Consumer Loan Specialist is a commission-based sales role with a flat hourly base rate plus incentives. The specialist works with members who apply for credit by phone, online, or in person, interviewing them about their financial situation and assisting throughout the lending process. The role emphasizes maximizing lending and sales opportunities, identifying appropriate products and services, and serving as a trusted advisor to members. The specialist gathers complete and accurate loan application information, communicates decisions and updates promptly, supports Loan Processors with gathering underwriting stipulations when needed, and prioritizes work to meet funding goals and maintain above-average closing ratios.

The position requires strong sales and service skills, sound judgment, technological aptitude, flexibility in a high-stress environment, and the ability to meet individual and team goals. The role also requires knowledge of consumer lending policies, credit evaluation, loan products, and related protection products. A high school education or GED is required; some post-secondary education is preferred. One to three years of consumer lending and/or sales experience in a credit union or financial institution is preferred, and loan interviewing experience is required. The employee must obtain and maintain an active Nationwide Mortgage Licensing System (NMLS) number to originate home equity loans.

Requirements

• Education equivalent to a four-year high school education or GED.
• Professional, well-developed interpersonal skills for interviewing loan applicants and representing the Credit Union positively.
• Ability to succeed in a high-stress environment and meet goals and objectives.
• Knowledge of consumer loan policies and procedures, credit-granting criteria, interest rates and their computation, loan products and services, credit bureau reports and scores, and credit histories.
• Knowledge of Mechanical Breakdown protection, Guaranteed Asset Protection (GAP), and Debt Cancellation Protection.
• Knowledge of interviewing skills and techniques.
• Ability to prioritize work in alignment with personal, team, departmental, and Credit Union goals and funding targets.
• Ability to use technology effectively and efficiently to perform job functions.
• Judgment to apply established practices to situations that extend beyond clear, concise guidelines.
• Experience conducting loan interviews.
• Ability to obtain and maintain in good standing a Nationwide Mortgage Licensing System (NMLS) number to act as a home equity loan originator.
• Intermediate mathematical skills, including calculations and concepts involving decimals, percentages, and fractions.

Nice To Haves

• Some post-secondary education.
• One to three years of consumer lending and/or sales experience in a credit union or financial institution.

Responsibilities

• Interview members applying for credit by phone, online, or in person to understand their financial position and assist with all aspects of the lending process.
• Identify opportunities to cross-sell credit union products and services, recommend solutions to borrowers, and refer members to the Mortgage Department when appropriate.
• Serve as a trusted advisor by considering members’ perspectives and responding to their needs and concerns.
• Seek qualified opportunities to increase loan volume and residual product penetration.
• Meet or exceed established sales goals by addressing objections and presenting appropriate solutions that fit members’ needs.
• Obtain all information necessary to evaluate and make decisions on loan applications.
• Provide timely and accurate information, responses, and loan decision communications to members.
• Assist Loan Processors, when needed, with timely collection of stipulations assigned by underwriters.
• Prioritize work to achieve funding goals and maintain above-average closing ratios.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED