Consumer Loan Servicing Specialist

Centra Career•Columbus, IN

1d•Onsite

About The Position

The Consumer Loan Servicing Specialist maintains existing consumer loans throughout their lifecycle by accurately processing servicing requests, preserving loan account integrity, complying with regulatory requirements, and providing responsive, professional service to Members and internal partners. The position also processes and closes Consumer Direct and Indirect loan products accurately and on time, while maintaining current knowledge of loan processing requirements, regulations, and internal procedures. This opportunity is based at Centra Credit Union’s Corporate HQ in Columbus, Indiana. The starting wage is $24.42 per hour. Eligible positions offer a comprehensive benefits package, and Spanish/English interpreters may be eligible for an interpreting differential. The position may include additional duties as requested, and reasonable accommodations may be made for individuals with disabilities.

Requirements

High School Diploma or General Education Diploma (GED).
Under one year of similar or related experience, including preparatory experience.
Equivalent combinations of education and experience will be considered.

Responsibilities

Process routine and non-routine consumer loan servicing requests, including payments, adjustments, loan maintenance, payoffs, and account updates.
Order appraisal, title, and flood services and reviews for Consumer Real Estate loan products.
Support, collaborate, and communicate with Members and internal partners regarding inquiries about existing consumer loan accounts.
Process consumer loan titles and UCC filings, lien perfections, and lien modifications in a timely manner to ensure collateral security.
Comply with applicable federal and state regulations, including BSA/AML, OFAC, Reg Z, Reg E as applicable, SCRA, and MLA, as well as Credit Union policies.
Complete servicing reports or quality and control reviews as assigned.
Provide operational support for Consumer Loan Operations projects, including process improvements, system enhancements, and implementation activities.
Process and manage ancillary product claims and support servicing activities related to CPI, Debt Protection, and other loan protection products.
Provide backup support for consumer lending processing functions as needed.
Perform additional duties as requested.