Consumer Loan Servicing - Auto Servicing Analyst
About The Position
The Auto Servicing Analyst supports dealer-related auto loan servicing and protects the Credit Union’s interests through analysis, sound judgment, and strong partnerships. The role serves as a trusted resource in specialized areas that may include vehicle titling, dealer performance, ancillary product refunds, chargebacks, vendor management, reporting, and complex servicing resolution. The position develops vendor and business partner relationships and scalable processes supporting multi-state lending and national expansion. The analyst administers vehicle titling platforms, vendor relationships, and related processes; oversees title perfection and ancillary refund activities; and supports title breach, dealer buyback, and chargeback programs. The role also supports expansion into new states and markets, provides quality control and subject-matter guidance on titling, oversees ancillary product refund reporting and exceptions, and manages regulatory, compliance, reporting, and vendor activities connected to vehicle titling. The analyst maintains knowledge of applicable laws, regulations, and Credit Union policies, including relevant Bank Secrecy Act and anti-money laundering requirements. Additional departmental support and special projects may be assigned.
Requirements
- High school diploma or General Education Degree (GED).
- At least 5 years of relevant experience in a financial institution, motor vehicle agency, dealership, or loan servicing department specializing in vehicle titling.
Nice To Haves
- Course completion in Motor Vehicle Titling or Title Management.
Responsibilities
- Administer and oversee vehicle titling platforms, vendor relationships, and processes for accurate, compliant, and efficient title perfection or ancillary refund activities.
- Monitor title perfection performance, analyze industry and regulatory trends, identify operational and compliance risks, and recommend improvements.
- Act as the first point of contact for complex title-related legal matters and escalations, including closed dealerships, dealer fraud, ownership disputes, title defects, and title processing for repossessed vehicles.
- Administer and support title breach, dealer buyback, and chargeback programs, including research, correspondence, follow-up, recovery activities, reporting, and coordination with partners.
- Coordinate motor vehicle department registrations and setup requirements, vendor onboarding, title perfection processes, procedures, ancillary product add and refund processes, and operational readiness for expansion into new states and markets.
- Provide quality control and oversight of title transfers to support accurate and timely transactions.
- Provide guidance as a subject matter expert on vehicle titling regulations, title perfection requirements, and industry practices.
- Oversee ancillary product refund reporting, performance metrics, goals, and exception management for early payoffs, repossessed vehicles, and other applicable servicing events.
- Manage regulatory, compliance, reporting, and vendor activities for vehicle titling operations, including applicable registrations, bonds, and state requirements.
- Expand electronic title servicing, electronic payoff processing, and other vehicle loan-related services.
- Maintain relationships with dealerships, vendors, legal partners, motor vehicle departments, regulatory agencies, and internal business units to support objectives and mitigate risk.
- Maintain knowledge of applicable state and federal laws, regulations, and Credit Union policies, including applicable Bank Secrecy Act and anti-money laundering requirements.
- Provide additional departmental support and perform other duties and special projects as assigned.
Benefits
- Market-competitive and internally equitable total rewards compensation package.
- Well-being and work-life balance programs.
- Career development and growth.
- Rewards and recognition.
- Commitment to Diversity, Equity and Inclusion.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
