Consumer Loan Specialist - Office

WESTconsin Credit Union Careers • Altoona, WI

1d • Onsite

About The Position

The Consumer Loan Specialist enhances membership value by recommending products and services suited to members’ financial needs and goals. The role originates consumer loans for new and existing members through in-person, phone, and electronic channels, providing consistent, high-quality service throughout the process. It involves reviewing credit reports, helping members understand credit and financial wellness, processing applications and collateral registration requirements, and approving loans within the employee’s lending authority or submitting them for underwriter approval. The specialist also supports loan servicing, account maintenance, member payment solutions, membership onboarding, outreach, and office opening and closing procedures.

Requirements

• High school diploma or equivalent.
• Strong communication skills.
• Strong computer skills.
• Ability to provide notary services and be bondable.
• Two years of customer service or teller consumer lending experience, preferably with a sales emphasis.

Nice To Haves

• Two years of customer service or teller consumer lending experience, preferably with a sales emphasis.

Responsibilities

• Recommend appropriate products and services based on members’ financial needs and goals.
• Originate consumer loans across in-person, phone, and electronic platforms for new and existing members.
• Use interview and communication skills to complete accurate loan applications efficiently.
• Review and analyze credit reports, educate members about their reports, and discuss ways to improve credit ratings and financial wellness.
• Calculate DNR and DMV fees for collateral registration and obtain and communicate required registration documentation.
• Approve loans within lending authority and submit loans outside that authority for consumer loan underwriter approval.
• Understand account maintenance requirements and perform consumer loan servicing functions.
• Assist members with payment solutions, including loan deferrals, lower payments, and refinancing options.
• Set and monitor personal and production goals and work independently toward their completion.
• Stay current on lending guidelines, policies, and procedures and advise members throughout the consumer loan process.
• Identify and explain loan information or documents needed during application and closing.
• Determine and disclose loan term options, explain loan protection product features and benefits, and verify members understand loan details and terms.
• Open membership accounts, build relationships through follow-up and onboarding, and maintain accounts as needed.
• Provide notary services and be bondable.
• Participate in proactive member outreach initiatives and community events.
• Open and close the office and understand the alarm security system and robbery procedures.

Benefits

• Health, dental, and vision insurance plans.
• Annual Healthy Living Fund contribution.
• Student loan repayment program.
• Competitive salary.
• 401(k) contribution and match plan.
• Paid time off accrual.
• 11 paid holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED