Consumer Loan Servicing Specialist

CFBank • Columbus, OH

19h • Onsite

About The Position

The Consumer Loan Servicing Specialist is a global operations role providing administrative support and internal and external client service for the Consumer Loan Servicing department. The position supports consumer loan products, including residential mortgages and home equity loans, and maintains servicing quality, documentation, and regulatory compliance.

Requirements

• At least 1 year of experience in consumer lending is strongly preferred.

Responsibilities

• Administer, maintain, monitor, and oversee consumer loan products, including residential mortgages and home equity loans.
• Review and maintain mortgage loan quality control items, including lien position, insurance, refinancing, and bankruptcy, and verify proper setup in in-house operating systems.
• Onboard and book portfolio consumer loans in the core banking system; process payments and payoffs; research and resolve issues; and provide customer service.
• Execute escrow disbursements and escrow analysis for taxes and insurance, meet deadlines, and correct shortages and overages as needed.
• Monitor reports, including those related to PMI, MIP, automatic payment rejections, and delinquencies, for tracking, adjustments, and quality control.
• Administer and execute functions and control items related to Freddie Mac loans, including annual certification, payoffs, foreclosures, funding, and report monitoring.
• Perform loan processing tasks that support quality control and compliance with industry laws, regulations, and CFBank policies.
• Maintain proper documentation and tracking tools, such as Excel spreadsheets, for monitoring and reporting.
• Comply with internal security policies and procedures and maintain customer confidentiality.
• Follow regulations, policies, and record-keeping requirements, and complete required training related to bank regulations and policies.

Benefits

• Dependent coverage
• Generous paid time off
• Federal holidays
• Paid parental leave for those who qualify
• Professional development and educational/training opportunities
• Accelerated 401(k) plan with an employer match of 50% of the first 8% deferred; available the first full month of employment, with a 3-year vesting period
• Employee banking promotions
• Employee Assistance Program with free resources, including estate planning and mental wellness resources
• Collaborative work environment

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed