Consumer Loan Servicing Representative
About The Position
The Consumer Loan Servicing Representative provides support to members and employees with questions about lending products and services. The role responds by phone, messages, chats, and email and services current consumer loans. It is a full-time, on-site position at the administrative office in St. Paul, Minnesota. The weekly schedule includes a monthly Saturday rotation. The representative handles a range of consumer loan servicing requests, including payments and payment arrangements, payment reversals or recasts, skip and due-date changes, proof-of-insurance collection and review, CPI placement and waiver requests, payoff requests, Letters of Guarantee, and Gap and CUNA claims. The role also responds to questions about loan products, promotions, and offers, and completes digital banking messages. Employees are expected to follow applicable laws and regulations, exhibit the company’s core values, and maintain regular and predictable attendance.
Requirements
- High school degree or equivalent.
- At least one year of financial institution experience.
- Strong verbal and written communication skills.
- Computer skills, including Microsoft products.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Ability to proactively respond to members and employees and problem-solve based on guidelines.
- Ability to use written communication templates and modify them as needed.
- Ability to sit and stand, answer calls, operate a computer, interact with internal employees and members by phone, travel to designated offices, and lift up to 20 pounds.
Nice To Haves
- At least one year of customer service experience is preferred.
- Knowledge of DNA core financial platforms is desired.
Responsibilities
- Answer incoming phone calls and chats about servicing current consumer loans.
- Take member payments over the phone through SWBC.
- Assist members with payment options, setup, and changes.
- Complete payment reversal and recast requests.
- Complete skip and due-date change requests.
- Collect and review proof of insurance for auto loans.
- Assist members with CPI placement and waiver requests.
- Provide payoffs for members and third parties.
- Complete Letters of Guarantee requests for insurance companies.
- Gather loan information and file Gap and CUNA claims.
- Assist members with questions about loan products, promotions, and offers.
- Complete Q2 digital banking messages.
- Perform other duties as assigned to support effective department operations.
- Comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control requirements.
- Exhibit Blaze’s core values: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back.
- Maintain regular and predictable attendance.
- Perform other duties as requested.
Benefits
- Low-cost medical insurance, as low as $20 per paycheck.
- Dental insurance.
- Vision insurance.
- Quarterly bonuses.
- Generous vacation and sick time hours.
- Paid leave options.
- Up to 6% 401(k) contribution.
- Tuition reimbursement.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
