Consumer Loan Servicing Specialist

Canyon View Credit Union•West Jordan, UT

1d•Onsite

About The Position

The Consumer Loan Servicing Specialist provides servicing and support for consumer loans, including employee support, payoff processing, backend loan products, and insurance. The role also supports Canyon View Credit Union’s mission to elevate members’ financial experience through best-in-class service and solutions. This is a fully in-office position at the Canyon View Credit Union Financial Center in West Jordan, Utah. The schedule is 8:30 a.m. to 5:30 p.m., Monday through Friday. Pay is $20.00 per hour or possibly higher depending on experience.

Requirements

High school diploma or equivalent GED.
Proficient with standard office business machinery and software.
Working knowledge of Microsoft Word, Excel, and Outlook.
One to two years of experience working with auto insurance, dealerships, lending, titles, or credit unions is preferred.

Nice To Haves

One to two years of experience working with auto insurance, dealerships, lending, titles, or credit unions.

Responsibilities

Manage and complete insurance and employee reports, including mailing notices of changes in coverage and rates.
Verify that collateral-secured consumer loans have insurance, including CPI, and work reconciliation reporting.
Work with insurance companies, dealerships, members, and LCC on backend product cancellations, GAP submissions, and benefit posting.
Process and post consumer loan payoffs and assist with releasing the Credit Union’s security interest.
Process and post indirect chargeback checks.
Update and sign letter of guarantee requests.
Assist with phone inquiries from branches, departments, and members, including MSC escalation calls regarding consumer loans.
Process loan marketing incentives.
Quote lease payoffs to frontline staff.
Assist members with end-of-lease processes.
Provide support to Title Clerks.
Understand the Bank Secrecy Act and how it is applied.
Perform other duties as assigned.