Consumer Loan Specialist

Copper State Credit Union•Phoenix, AZ

1d•$19 - $22

About The Position

The Consumer Loan Specialist is a commission-based sales position with a flat hourly base rate plus incentives. The role maximizes lending and sales opportunities for members applying for credit by phone, online, or in person. It involves interviewing members about their financial position, guiding them through the lending process, recommending relevant credit union products and services, and referring members to the Mortgage Department when appropriate. The specialist serves as a trusted advisor, responds to members’ needs, and works to build member relationships and credit union profitability. The position is responsible for obtaining complete loan application information, communicating accurate and timely loan decisions, assisting Loan Processors with collecting underwriter stipulations when needed, and prioritizing work to achieve funding goals and strong closing ratios. Success requires sales and results orientation, exceptional member service, initiative, technological proficiency, attention to quality, and flexibility in a high-stress environment.

Requirements

Education equivalent to a four-year high school education or GED.
Professional, well-developed interpersonal skills for interviewing loan applicants and representing the credit union positively.
Ability to succeed in a high-stress environment and meet goals and objectives.
Knowledge of consumer loan policies and procedures, credit-granting criteria, interest rates and their computation, loan products and services, credit bureau reports and scores, credit histories, Mechanical Breakdown protection, GAP, and Debt Cancellation Protection.
Knowledge of interviewing skills and techniques.
Ability to prioritize work in support of personal, team, departmental, and credit union goals and funding goals.
Ability to use technology effectively and efficiently to perform job functions.
Judgment to apply broader aspects of established practices to situations beyond clear, concise guidelines.
Experience conducting loan interviews.
Intermediate mathematical skills, including calculations and concepts involving decimals, percentages, and fractions.
Must obtain and maintain in good standing a Nationwide Mortgage Licensing System (NMLS) number to act as a home equity loan originator.

Nice To Haves

Some post-secondary education.
One to three years of consumer lending and/or sales experience in a credit union or financial institution.

Responsibilities

Promote lending and sales opportunities with members who apply for credit by phone, online, or in person.
Interview members about their overall financial position and assist with all aspects of the lending process.
Identify opportunities to cross-sell credit union products and services, make recommendations, and refer members to the Mortgage Department when appropriate.
Serve as a trusted advisor by responding to member needs and concerns, including needs beyond the initial request when appropriate.
Seek qualified opportunities to increase loan volume and residual product penetration.
Meet or exceed sales goals by addressing objections and presenting suitable solutions that support member needs and strengthen relationships and profitability.
Obtain all necessary information on loan applications for proper evaluation and decision-making.
Provide members with timely and accurate information, responses, and loan decisions.
Assist Loan Processors, when needed, in timely collection of stipulations assigned by underwriters.
Prioritize work to achieve funding goals and maintain above-average closing ratios.