Consumer Protection Support Staff & Data Processing Specialist

Office of the Indiana Attorney General • Greenwood, IN

2d

About The Position

The Consumer Protection Support Staff & Data Processing Specialist supports the integrity and efficiency of consumer protection operations. The role handles the intake, documentation, and resolution of consumer complaints and manages accurate entry, analysis, and reporting of data related to consumer protection activities. It also provides administrative support for casework, audits, and compliance reviews.

Requirements

• Ability to answer high-volume calls professionally, empathetically, and clearly, de-escalate tense situations, and provide accurate information under pressure.
• Strong interpersonal skills and a customer-first mindset, with patience and discretion when handling sensitive or emotional consumer concerns.
• High level of accuracy in data entry.
• Familiarity with case management software or complaint tracking tools.
• Ability to identify trends or inconsistencies in data and escalate issues appropriately.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook, and comfort learning new software systems.
• Integrity and discretion in handling confidential consumer information.
• Ability to work independently and as part of a team.

Responsibilities

• Receive, review, and process consumer complaints submitted by phone, email, or online portals.
• Provide courteous, professional assistance and guide consumers through complaint procedures.
• Maintain accurate records of consumer interactions and case progress.
• Coordinate with internal departments and external agencies to resolve consumer issues.
• Enter and maintain data in consumer protection databases and case management systems.
• Perform data validation and quality checks to ensure accuracy and completeness.
• Generate regular and ad-hoc reports for internal use and regulatory compliance.
• Assist with analyzing complaint trends and patterns to support policy development.
• Prepare correspondence, reports, and documentation related to consumer protection cases.
• Maintain organized digital and physical filing systems.
• Support audits and compliance reviews by providing requested documentation and data.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed