Mortgage Processing Support Specialist

First Interstate • Sioux Falls, SD

3d • Onsite

About The Position

The Mortgage Processing Support Specialist manages appraisal orders and supports compliance with Fannie Mae, Freddie Mac, and company policies. The role maintains communication with appraisers, processes adverse action files, completes HMDA reporting, issues TRID-compliant disclosures, and orders third-party documents for mortgage loan processing. The position supports Sales and Operations teams and maintains accurate mortgage loan records in the Encompass loan origination system (LOS).

The specialist oversees appraisal queues, follows up on overdue appraisals, submits appraisal invoices for payment, and helps maintain the Bank’s approved appraiser list. The role also reviews adverse action reasons, coordinates second-level underwriting review of denials, reports loan data to Compliance, and reviews fees and supporting documentation for disclosures. It monitors disclosure deadlines and variances, resolves discrepancies with Loan Officers and the Secondary Desk, and ensures customers receive appraisal copies and appropriate documentation.

This position is located at the Sioux Falls, South Dakota Downtown branch. Typical work hours are Monday through Friday, 8 a.m. to 5 p.m.; overtime may be required based on business needs.

Requirements

• High school diploma or GED.
• 1–3 years of mortgage industry experience.
• Strong knowledge of Appraisal Independence Requirements.
• Strong knowledge of TRID.
• Strong knowledge of Regulation B.
• Strong knowledge of HMDA (Home Mortgage Disclosure Act).
• Ability to perform the essential duties satisfactorily; reasonable accommodations may be provided to qualified individuals with disabilities.
• Regular and predictable attendance is required.

Responsibilities

• Order appraisals promptly after receiving communication from the Client Group through the Appraisal Software System.
• Coordinate communication between the Bank and appraisers to ensure compliance with Appraisal Independence Requirements and resolve appraisal concerns or discrepancies.
• Maintain appraisal queues in the LOS, follow up on overdue appraisals, and refer appraiser performance concerns to the Mortgage Processing Manager.
• Submit appraisal invoices to Accounts Payable and document submissions in the LOS.
• Collect documentation from appraisers seeking addition to the Bank’s approved appraiser list and store it for review by the Mortgage Processing Manager.
• Support Sales and Operations staff with appraisals, adverse action files, HMDA, third-party service ordering, and invoice payments.
• Process adverse action files in the Mortgage LOS and deliver required borrower notifications on time.
• Review adverse action reasons submitted by Loan Officers, make corrections as needed under established procedures, and submit denials for second-level underwriting review before sending an Adverse Action Notice.
• Complete HMDA reporting for originated, adverse, and incomplete loans and provide accurate reporting to Compliance; validate information, troubleshoot errors, and make corrections.
• Issue initial and re-disclosed TRID-compliant disclosures in Encompass after reviewing fees and supporting documents.
• Work with Loan Officers to resolve disclosure discrepancies and ensure accurate, timely delivery to borrowers.
• Monitor LOS pipeline and dashboard views to meet regulatory document-delivery requirements, including three-day disclosures at application and re-disclosure points.
• Coordinate with the Secondary Desk to clear alerts and ensure file accuracy before disclosures are delivered.
• Ensure invoices are paid when processing adverse action files and maintain vendor relationships.
• Ensure customers receive appraisal copies for each transaction and that files are properly documented.
• Facilitate appraisal transfers to and from the Bank according to established procedures.
• Collect customer documents for Appraisal Reconsideration of Value requests and submit them to underwriting for review.
• Maintain documentation in Encompass to support customer resolution.
• Review the Disclosure Management Variance Dashboard daily, account for file and fee variances, and re-disclose when appropriate.

Benefits

• Paid time off (PTO).
• Paid federal holidays.
• Child Care Assistance Program for eligible dependents.
• Exercise reimbursement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED