Mortgage Support Specialist

CHICKASAW COMMUNITY BANK • Oklahoma City, OK

5d • Onsite

About The Position

The Mortgage Support Specialist is responsible for the completeness and accuracy of mortgage documents. The role reviews closing documentation, prepares closed loan files for shipping and insuring, clears exceptions for loans with third-party investors or HUD, requests and submits final documentation, and assists Mortgage Loan Officers with pipeline management.

The position is based in the Corporate Office in Oklahoma City, Oklahoma. It reports to the VP/Operations Manager and may involve occasional travel to branch locations. The work takes place in an indoor, climate-controlled office with moderate background noise and possible exposure to hazardous conditions such as robbery.

Employees are expected to follow bank policies and management decisions, represent Chickasaw Community Bank professionally and with integrity, maintain knowledge of applicable banking rules and procedures, adapt to changing business needs and deadlines, respond to voicemails and emails within 24 hours, attend required training, and maintain satisfactory attendance.

Requirements

• High school diploma or GED.
• Good written and oral communication skills and the ability to communicate professionally in writing, in person, and over the phone.
• Strong customer service and customer contact skills, including listening and asking customers questions about their financial situation.
• Ability to multitask, meet constant deadlines, and remain professional in a challenging environment.
• Ability to learn and navigate computer systems and websites required for the role.
• Ability to work independently and as part of a team.
• Initiative, prioritization, time-management, organizational, problem-prevention, and problem-solving skills.
• Knowledge of banking rules, regulations, laws, and related policies and procedures, including the Bank Secrecy Act.
• Accuracy and close attention to detail; ability to maintain confidentiality of sensitive information.
• Ability to study and apply new information and learn products, services, and procedures quickly and accurately.
• Advanced knowledge of the mortgage department’s Loan Operating System (LOS).
• Ability to explain concepts clearly to customers and establish credibility and rapport.
• Self-motivated, assertive, organized, and able to maintain a positive demeanor.

Nice To Haves

• Associate’s degree or an equivalent combination of education and relevant experience.
• At least two years of mortgage experience.
• Encompass experience.

Responsibilities

• Review closing documentation for completeness and accuracy and ensure documents meet Secondary Market certification requirements.
• Scan and file closing packets; mail notes, allonges, and releases to investors; and mail trailing documents monthly.
• Prepare closed loan files for shipping to investors and/or HUD for insurance.
• Monitor investor purchase timelines and ensure post-closing loans are delivered within required deadlines.
• Assign cancelled files to the underwriting team and send adverse action letters.
• Send notices of intent (NOIs) and conditional approval letters to borrowers.
• Process application deposits and refunds.
• Monitor the pipeline, update Mortgage Loan Officers on pipeline status, and review files.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED