Mortgage Servicing Customer Support Specialist
About The Position
The Mortgage Servicing Customer Support Specialist provides administrative, operational, and staff support services for assigned groups or managers. The role includes report writing, tracking and compiling information, research, exception processing, data entry, record keeping, and data maintenance. The specialist ensures compliance with internal and regulatory standards, guidelines, and procedures. Depending on the assigned area, the role may include reviewing work quality and productivity, and reviewing reports, loan files, policies, and procedures to promote quality execution of loan operations and related transactions affecting financial statements. The position may use PC-based word processing, graphics, spreadsheet, and database software. Specific duties may vary by area.
Requirements
- High school diploma or equivalent.
- Two to four years of experience in a business and general office environment.
Nice To Haves
- Good understanding of the business and broad office skills.
- Demonstrated administrative skills and acute attention to detail.
- Strong reading, writing, and mathematical skills.
- Ability to manage multiple tasks or projects and deadlines simultaneously.
- Ability to identify and resolve exceptions and interpret data.
- Strong personal computer skills and knowledge of other office equipment.
- Well-developed verbal, grammatical, and written communication skills.
Responsibilities
- Provide administrative, operational, and staff support to assigned groups or managers.
- Write, track, and compile reports.
- Conduct research and process exceptions.
- Perform data entry, record keeping, and data maintenance.
- Ensure application of and compliance with internal and regulatory standards, guidelines, and procedures.
- May review work quality and productivity standards for an assigned product line or work area.
- May review reports, loan files, policies, and procedures to promote quality execution of loan operations and related transactions affecting financial statements.
- Use PC-based software packages for word processing, graphics, spreadsheets, and databases, as needed.
Benefits
- Healthcare, including medical, dental, and vision coverage.
- Basic term and optional term life insurance.
- Short-term and long-term disability insurance.
- Pregnancy disability and parental leave.
- 401(k) and employer-funded retirement plan.
- Paid vacation, from two to five weeks depending on salary grade and tenure.
- Up to 11 paid holiday opportunities.
- Adoption assistance.
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
- Incentive and recognition programs.
- Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
