Mortgage Servicing Cash Specialist

VyStar Credit Union•Jacksonville, FL

About The Position

The Mortgage Servicing Cash Specialist protects VyStar’s interest in mortgaged properties by processing mortgage payments and other cash transactions, researching payment activity, resolving suspense and unapplied items, correcting accounts, and responding to member inquiries. The role is responsible for accurate processing, posting, balancing, and reconciliation of mortgage-related funds, ensuring timely application and accurate account records while supporting servicing operations and compliance with regulatory requirements and investor guidelines. The specialist works with Payment Processing, Customer Service, Escrow, Loss Mitigation, and Investor Reporting to research and resolve payment issues and maintain accurate cash flows. The position also supports process improvements, prepares and maintains desk procedures, and helps identify and report risks within its area of work. VyStar describes its work culture through the behaviors Focus, Connect, Understand, Counsel, and Advance.

Requirements

High school diploma or GED.
At least two years of experience in a financial institution, with familiarity in cash management and payment processing; mortgage loan servicing experience is preferred.
Continuing education through local conferences and workshops to stay current on federal regulations and secondary market requirements.
Proficiency with Microsoft Excel and Outlook.
Strong analytical, research, and problem-solving skills.
High attention to detail and ability to meet strict deadlines.
Positive, well-developed written and oral communication skills.
Good organizational and active listening skills.
Ability to work in a fast-paced environment and work effectively with others.
Professional conduct and appearance, and self-motivation.
Ability to communicate with members at all levels and work under the “people helping people” philosophy.
Knowledge of Microsoft Office applications and relevant credit union software or core operating systems.
Ability to use the listed equipment required for daily duties: HP calculator, PC, high-volume scanning equipment, and multifunction copier/scanner/fax machine.

Nice To Haves

At least two years of experience in mortgage servicing cash management, investor accounting, or loan servicing operations.
Strong working knowledge of custodial accounting, cash reconciliation, and investor reporting.
Familiarity with mortgage documents for identifying cash discrepancies.
Experience with MSP (Black Knight), Sagent, LoanSphere, or similar servicing systems.
Experience with Fannie Mae, Freddie Mac, Ginnie Mae, FHA, VA, or private investor portfolios.
Understanding of remittance types, trial balance reconciliation, advance management, and custodial banking requirements.

Responsibilities

Communicate with members and business units to answer questions about mortgage payments and account history.
Process mortgage payments, payoffs, and account corrections in a timely manner.
Balance daily mortgage cash activity and clear suspense or unposted items.
Create and maintain desk procedures for cash posting, suspense clearing, and payment corrections.
Research cash-related issues and balancing exceptions.
Verify mortgage servicing system setup for payment application fields and cash accuracy.
Process and accurately post mortgage payoff funds.
Identify opportunities to improve the accuracy and efficiency of cash-posting workflows.
Process incoming mortgage payments, including ACH, lockbox, branch deposits, online payments, and wires.
Apply payments accurately to principal, interest, escrow, fees, and corporate advances.
Review daily cash exception reports and resolve misapplied or rejected payments.
Clear suspense and unapplied funds within established timelines.
Perform daily, weekly, and month-end cash balancing and reconcile variances.
Research and resolve payment disputes, misapplied funds, returned items, and member inquiries related to cash activity.
Support investor reporting by ensuring accurate payment application and cash flows.
Validate payoff funds and ensure accurate loan payoff and cash posting.
Coordinate payment-related corrections with Escrow, Customer Service, Loss Mitigation, and Investor Accounting.
Proactively identify, assess, manage, and report risks within the employee’s work domain, while safeguarding operations and complying with regulatory requirements.