Mortgage Servicing Specialist II

Banner Bank•Walla Walla, WA

9d•$20 - $27

About The Position

The Mortgage Servicing Specialist II performs a broad range of loan servicing activities, including resolving non-routine issues, supporting customer and investor needs, and maintaining accurate loan data and reporting. This role may perform specialized servicing functions, such as delinquency management or loss mitigation, in accordance with established guidelines.

Requirements

High School Diploma/G.E.D.
2 or more years experience in mortgage servicing, loan operations, construction lending, or related financial services activities.
Working knowledge of mortgage servicing processes, systems, and operations, including transactions, account maintenance, and specialized servicing functions such as loss mitigation.
Working knowledge of regulatory and investor requirements, including those impacting customer servicing and loss mitigation activities.
Ability to identify and assess risks related to servicing activities, including delinquency or account issues, and apply judgment in resolving routine situations.
Ability to use systems and reporting to identify discrepancies and support issue resolution.
Ability to communicate effectively with customers and internal partners, including handling more complex servicing inquiries.
Ability to collaborate effectively with internal partners to resolve issues and support servicing activities.
Ability to manage multiple priorities and adapt to changing demands within servicing operations

Responsibilities

Perform a broad range of loan servicing activities, including transaction processing, account maintenance, and resolution of moderately complex or non-routine issues in accordance with established procedures.
Respond to internal and external customer inquiries related to loan servicing, including account activity, escrow analysis, ARM changes, payoffs, and delinquency; may handle more complex or escalated inquiries.
Monitor loan payment activity, suspense balances, and system reports to identify discrepancies, research issues, and take corrective action.
Audit, post, and reconcile funds related to investor-serviced or purchased loans, ensuring timely and accurate remittance, fee processing, and compliance with investor requirements.
Maintain and update loan system data, including tax, insurance, and other servicing codes, and audit loan records to ensure accuracy and completeness.
Prepare reports and support tracking and analysis of loan portfolios, including loans serviced by third parties, to meet operational and investor reporting requirements.
May perform collection and loss mitigation activities, including contacting customers regarding delinquent accounts, evaluating financial information, discussing repayment or assistance options, and monitoring bankruptcy accounts.
Monitor loan payment activity, suspense balances, and system reports to identify discrepancies, research issues, and take corrective action.
Prepare reports and support tracking and analysis and collaborate as needed across servicing functions.
Support audit, compliance, and examination activities and ensure adherence to policies, procedures, security requirements, investor guidelines, and applicable regulations.