Mortgage Servicing Specialist II

Banner Bank • Walla Walla, WA

7d

About The Position

The Mortgage Servicing Specialist II performs a broad range of loan servicing activities, including resolving non-routine issues, supporting customer and investor needs, and maintaining accurate loan data and reporting. The role may include specialized servicing functions such as delinquency management or loss mitigation, performed in accordance with established guidelines.

Requirements

• High school diploma or GED.
• At least 2 years of experience in mortgage servicing, loan operations, construction lending, or related financial services activities.
• Working knowledge of mortgage servicing processes, systems, and operations, including transactions, account maintenance, and specialized servicing functions such as loss mitigation.
• Working knowledge of regulatory and investor requirements, including requirements affecting customer servicing and loss mitigation.
• Ability to identify and assess risks related to servicing activities, including delinquency or account issues, and apply judgment in resolving routine situations.
• Ability to use systems and reporting to identify discrepancies and support issue resolution.
• Ability to communicate effectively with customers and internal partners, including handling more complex servicing inquiries.
• Ability to collaborate effectively with internal partners to resolve issues and support servicing activities.
• Ability to manage multiple priorities and adapt to changing demands within servicing operations.
• Capable of lifting and moving objects up to 25 pounds.

Responsibilities

• Perform loan servicing activities, including transaction processing, account maintenance, and resolution of moderately complex or non-routine issues in accordance with established procedures.
• Respond to internal and external customer inquiries about loan servicing, including account activity, escrow analysis, ARM changes, payoffs, and delinquency; handle more complex or escalated inquiries when needed.
• Monitor loan payment activity, suspense balances, and system reports to identify discrepancies, research issues, and take corrective action.
• Audit, post, and reconcile funds related to investor-serviced or purchased loans, ensuring timely and accurate remittance, fee processing, and compliance with investor requirements.
• Maintain and update loan system data, including tax, insurance, and other servicing codes, and audit loan records for accuracy and completeness.
• Prepare reports and support tracking and analysis of loan portfolios, including loans serviced by third parties, to meet operational and investor reporting requirements.
• Perform collection and loss mitigation activities as needed, including contacting customers about delinquent accounts, evaluating financial information, discussing repayment or assistance options, and monitoring bankruptcy accounts.
• Collaborate across servicing functions as needed to support tracking and analysis.
• Support audit, compliance, and examination activities and adhere to policies, procedures, security requirements, investor guidelines, and applicable regulations.

Benefits

• Incentive potential
• Comprehensive employee benefits, including medical, dental, vision, LTD, STD, and life insurance
• Paid vacation time
• Sick time
• 11 company-paid holidays
• 401k with up to 4% company match
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED