Mortgage Servicing Cash Specialist

VyStar Credit Union•Jacksonville, FL

About The Position

The Mortgage Servicing Cash Specialist protects VyStar’s interests in mortgaged properties by processing daily mortgage payments, resolving suspense and unapplied items, researching payments, correcting cash transactions, and responding to member inquiries. The role accurately processes, posts, balances, and reconciles mortgage payments and other cash transactions, ensuring timely application of funds, accurate customer account records, and resolution of discrepancies. The specialist works with Payment Processing, Customer Service, Escrow, Loss Mitigation, and Investor Reporting to support servicing operations and comply with regulatory requirements and investor guidelines. The position also supports risk management as a first line of defense, identifying, assessing, managing, and reporting risks within its work area. Employees are expected to demonstrate VyStar Excellence behaviors: Focus, Connect, Understand, Counsel, and Advance. The work environment may require exerting up to 20 pounds of force occasionally, and a negligible amount of force constantly, to lift, carry, push, pull, or otherwise move objects. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or GED.
At least two years of experience in a financial institution, with familiarity in cash management or payment processing; mortgage loan servicing experience is preferred.
Continuing education through local conferences and workshops to stay current on federal regulations and secondary market requirements.
Proficiency with Microsoft Excel and Outlook.
Strong analytical, research, and problem-solving skills.
High attention to detail and ability to meet strict deadlines.
Positive, well-developed written and oral communication skills.
Good organizational and active listening skills.
Ability to work in a fast-paced environment and work effectively with others.
Professional conduct and appearance; self-motivation.
Ability to communicate with members at all levels and work according to the “people helping people” philosophy.
Knowledge of Microsoft Office applications and relevant credit union software or core operating systems.
Ability to use the required equipment, including an HP calculator, PC, high-volume scanning equipment, and a multifunction copier/scanner/fax machine.

Nice To Haves

At least two years of experience in mortgage servicing cash management, investor accounting, or loan servicing operations.
Strong working knowledge of custodial accounting, cash reconciliation, and investor reporting.
Familiarity with mortgage documents for identifying cash discrepancies.
Experience with MSP (Black Knight), Sagent, LoanSphere, or similar servicing systems.
Experience with Fannie Mae, Freddie Mac, Ginnie Mae, FHA, VA, or private investor portfolios.
Understanding of remittance types, trial balance reconciliation, advance management, and custodial banking requirements.

Responsibilities

Communicate with members and business units to answer questions about mortgage payments and account history.
Process mortgage payments, payoffs, and account corrections in a timely manner.
Balance daily mortgage cash activity and clear suspense or unposted items.
Create and maintain desk procedures for cash posting, suspense clearing, and payment corrections.
Research cash-related issues and balancing exceptions.
Verify that mortgage loans are correctly set up in the servicing system for payment application and cash processing.
Process and accurately post mortgage payoff funds.
Identify opportunities to improve the accuracy and efficiency of cash-posting workflows.
Process incoming mortgage payments, including ACH, lockbox, branch deposits, online payments, and wires.
Apply payments accurately to principal, interest, escrow, fees, and corporate advances.
Review daily cash exception reports and resolve misapplied or rejected payments.
Manage and clear suspense or unapplied funds within established timelines.
Conduct daily, weekly, and month-end cash balancing and reconcile variances.
Research and resolve payment disputes, misapplied funds, returned items, and member inquiries about cash activity.
Support investor reporting by maintaining accurate payment application and cash-flow records.
Coordinate payment-related corrections with Escrow, Customer Service, Loss Mitigation, and Investor Accounting.
Proactively identify, assess, manage, and report risks within the role’s area of work while safeguarding operations and complying with regulatory requirements.
Demonstrate the VyStar Excellence behaviors of Focus, Connect, Understand, Counsel, and Advance.