Mortgage Servicing Customer Support Specialist

U.S. Bank•Brookfield, WI

About The Position

The Mortgage Servicing Customer Support Specialist provides a broad variety of administrative, operational, and staff support services for assigned groups or managers. The role may involve report writing, tracking and compiling information, research, exception processing, data entry, record keeping, and data maintenance. It is responsible for ensuring compliance with internal and regulatory standards, guidelines, and procedures. Depending on the area, the specialist may review work quality and productivity, reports, loan files, policies, and procedures to promote quality execution of loan operations and related transactions that affect financial statements. The role may use PC-based software for word processing, graphics, spreadsheets, and databases. Specific duties may vary by area.

Requirements

High school diploma or equivalent.
Two to four years of experience in a business and general office environment.

Nice To Haves

Good understanding of the business and broad office skills.
Demonstrated administrative skills and acute attention to detail.
Strong reading, writing, and mathematical skills.
Ability to manage multiple tasks, projects, and deadlines simultaneously.
Ability to identify and resolve exceptions and interpret data.
Strong personal computer skills and knowledge of other office equipment.
Well-developed verbal, grammatical, and written communication skills.

Responsibilities

Provide administrative, operational, and staff support for assigned groups or managers.
Write, track, and compile reports.
Conduct research and perform exception processing, data entry, record keeping, and data maintenance.
Ensure proper application of and compliance with internal and regulatory standards, guidelines, and procedures.
May review and evaluate work quality and productivity standards for an assigned product line or work area.
May review reports, loan files, policies, and procedures to promote quality execution of loan operations and related transactions affecting financial statements.

Benefits

Healthcare, including medical, dental, and vision coverage.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase.