Mortgage Licensing Support Specialist

State of North Carolina • Wake County, NC

2d

About The Position

The North Carolina Office of the Commissioner of Banks (NCCOB) regulates North Carolina state banks, trust companies, mortgage companies, and other financial institutions. Its mission is to promote and maintain the strength and fairness of the state’s financial services marketplace through supervision and regulation.

The Mortgage Licensing Support Specialist works in the Non-Depository Mortgage Licensing Department to support mortgage professionals through the licensing process and help ensure applications and renewals are handled accurately and on time. The role applies state and federal laws, regulations, and agency procedures while providing professional service to licensees, consumers, colleagues, and other stakeholders. The specialist also assists with consumer complaints and protects confidential information.

This position calls for a dependable, service-oriented professional who communicates effectively, maintains accuracy, works independently with limited supervision, and contributes to a team. The posting lists two vacancies.

Requirements

• At least one year of experience in mortgage lending, mortgage servicing, or the financial services industry.
• High school diploma or GED and two years of administrative support experience, preferably in financial services, or an equivalent combination of education and experience.
• Strong written and verbal communication skills, including drafting correspondence, responding to emails, and handling phone inquiries professionally.
• Proficiency with Microsoft Office applications.
• Ability to interpret and apply policies, procedures, and applicable laws and regulations.
• Strong organizational skills, attention to detail, sound judgment, and initiative.
• Ability to manage multiple tasks with limited supervision.
• Willingness to learn, participate in training, assist with projects, and support the broader agency.

Nice To Haves

• Experience using the Nationwide Multistate Licensing System (NMLS).
• Working knowledge of the North Carolina SAFE Mortgage Licensing Act and the North Carolina Administrative Code.

Responsibilities

• Review, process, and maintain mortgage license applications and renewals in accordance with the North Carolina SAFE Mortgage Licensing Act and established deadlines.
• Respond to questions and provide timely information to current and prospective licensees, internal customers, and other stakeholders by phone and in writing.
• Interpret and apply relevant state and federal laws, the North Carolina Administrative Code, and agency policies and procedures to licensing activities.
• Process consumer complaints efficiently and accurately in accordance with established procedures.
• Prepare and send customer correspondence, maintain accurate records, and upload required documentation.
• Maintain accurate and current information in the Nationwide Multistate Licensing System (NMLS) and internal agency systems.
• Exercise independent judgment, resolve routine and complex issues within the role, and manage competing priorities with limited supervision.
• Participate in training, contribute to special projects, assist other agency divisions as needed, and share knowledge with colleagues.
• Handle sensitive information responsibly and comply with applicable confidentiality requirements, laws, and agency policies.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED