Licensing Specialist

State of Utah•Taylorsville, UT

1d•Hybrid

About The Position

The Licensing Specialist serves in various licensing capacities including resident, non-resident, renewal, reinstatement, license changes, and background checks. This role involves receiving, researching, and responding to inquiries or complaints, providing information, explaining policies and procedures, and facilitating resolutions. The specialist will analyze, summarize, and review data, report findings, interpret results, and make recommendations. A key aspect of the role is ensuring compliance with applicable federal and state laws, regulations, agency rules, standards, and guidelines. The position requires interpreting, clarifying, explaining, and applying agency policies, procedures, business practices, and laws. The specialist will identify developing patterns of problems or complaints from data and information, suggesting the need for further investigation. Responsibilities include reviewing electronic applications, assisting the public with problems, reviewing, researching, and interpreting data and source materials, and analyzing legal documents. Communication with licensing vendors, NIPR, and Sircon is essential, as is working with vendors to resolve issues related to the licensing process, such as fee posting problems, online procedure changes, and client feedback. The role acts as a liaison and resource to assist the public and others. Reviewing problems related to electronic applications, including investigation and written communication, is also part of the job. The specialist will retrieve data from databases to generate reports and write, draft, and process data, documents, and reports. Coordinating various projects and services is also a responsibility.

Requirements

Principles, theories and practices of one or more of the following types of insurance: life, health, title, property and casualty, bail bond insurance, etc.
Find, gather and collect information or data, conduct a methodical examination; evaluate information against a set of standards.
Use automated software programs such as MS Word, PowerPoint and Excel.
Use computer relational database software.
Deal with people in a manner which shows sensitivity, tact and professionalism.
Compile, code, categorize, calculate, tabulate, audit, verify, or process information or data; use research methods, techniques, and/or sources of information.
Interviewing techniques.
Investigative techniques and processes.
Decide or solve a problem by using logic to identify key facts, explore alternatives, and propose quality solutions, use logic to analyze or identify underlying principles, reasons, facts associated with information or data to draw conclusions.
Communicate information and ideas clearly and concisely, verbally and in writing, speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally.
Organize information in a clear and concise manner.
Plan, organize and prioritize time and workload to accomplish tasks and meet deadlines.
Review and/or edit documents for accuracy and completeness.
Monitor or track information or data.
Develop and maintain applicable professional contacts, resources, and/or networks.

Nice To Haves

Knowledge of applicable laws, rules, regulations and/or policies and procedures.

Responsibilities

Serve in various licensing capacities such as resident, non-resident, renewal, reinstatement, license changes and background.
Receive, research and respond to incoming questions or complaints; provide information, explain policy and procedures, and/or facilitate a resolution.
Analyze, summarize and/or review data; report findings, interpret results and/or make recommendations.
Ensure compliance with applicable federal and/or state laws, regulations, agency rules, standards and guidelines, etc.
Interpret, clarify, explain and apply agency policy and procedures, business practices, federal or state laws and regulations, etc.
Identify data and information which suggest developing patterns of problems or complaints, from which general or specific trends and patterns can be discerned, suggesting a need for further investigation.
Review electronic applications and assist the public and others with problems.
Review, research, and interpret data and other source material and documents.
Analyze legal documents.
Communicate with licensing vendors, NIPR and Sircon.
Work with licensing vendors to resolve a wide variety of issues of the licensing process, such as fees failing to post, needs for changes in their online procedures, feedback from clients, etc.
Act as a liaison and resource to provide assistance to the public and others.
Review problems related to electronic applications, including investigation and written communication relative to each problem application.
Retrieve data found in databases to generate requested reports.
Write, draft and process data, documents and reports, etc.
Coordinate various projects and services.