Mortgage Processing Support Specialist

First Interstate BancSystem•Sioux Falls, SD

2d•Onsite

About The Position

The Mortgage Processing Support Specialist manages appraisal orders and supports mortgage processing compliance with Fannie Mae, Freddie Mac, and company policies. The position coordinates communication with appraisers, processes adverse action files, completes HMDA reporting, issues TRID disclosures, and orders third-party documents. It supports Sales and Operations staff and helps ensure accurate documentation, timely customer notifications, invoice processing, and regulatory compliance throughout the mortgage loan process. This position is located at the Sioux Falls, South Dakota Downtown branch. Typical work hours are Monday through Friday, 8 a.m. to 5 p.m. Overtime may be required based on business needs.

Requirements

High school diploma or GED.
1–3 years of mortgage industry experience.
Strong knowledge of Appraisal Independence Requirements.
Strong knowledge of TRID.
Strong knowledge of Regulation B.
Strong knowledge of HMDA (Home Mortgage Disclosure Act).
Ability to perform the essential duties satisfactorily, with reasonable accommodation where applicable.
Regular and predictable attendance is required.

Responsibilities

Order appraisals promptly after receiving communication from the Client Group through the Appraisal Software System.
Coordinate communication between the bank and appraisers to ensure compliance with Appraisal Independence Requirements and resolve appraisal concerns or discrepancies.
Maintain appraisal queues in the loan origination system (LOS), follow up on past-due appraisals, and refer appraiser performance issues to the Mortgage Processing Manager.
Submit appraisal invoices to Accounts Payable and document submissions in the LOS.
Collect documentation from appraisers seeking approval for the bank’s appraiser list and store it for review by the Mortgage Processing Manager.
Support Sales and Operations staff with appraisals, adverse action files, HMDA, third-party service ordering, and invoice payments.
Process adverse action files in the Mortgage LOS and ensure required borrower notifications are delivered on time.
Review adverse action reasons submitted by Loan Officers, correct them as needed, and submit denials to underwriting for second-level review before sending notices to borrowers.
Complete HMDA reporting for originated, adverse, and incomplete loans, validate information, troubleshoot errors, and make corrections.
Issue initial and re-disclosed TRID-compliant disclosures using the Encompass LOS; review fees and supporting documents and resolve discrepancies with Loan Officers.
Monitor LOS pipeline and dashboard views to ensure required disclosures are delivered to customers within regulatory timeframes, including three-day disclosures at application and re-disclosure points.
Coordinate with the Secondary Desk to clear alerts and confirm file accuracy in Encompass before disclosures are delivered.
Ensure invoices associated with adverse action files are paid.
Ensure customers receive copies of appraisals and that files are documented appropriately.
Facilitate appraisal transfers to and from the bank according to established procedures.
Collect documents for customer Appraisal Reconsideration of Value requests and submit them to underwriting for review; maintain resolution documentation in Encompass.
Review the Disclosure Management Variance Dashboard daily, account for file or fee variances, and re-disclose when appropriate.