Consumer Underwriting Specialist

Guaranty Bank & Trust Company•Greenville, MS

About The Position

The Consumer Underwriting Specialist handles consumer loan applications, excluding final decision-making. The role processes non-real-estate consumer applications from initial receipt through closing and post-closing, gathering, verifying, and documenting information needed for underwriting and compliance. The specialist provides the decisioning lender with complete application materials, communicates decisions to applicants, prepares loan documentation and closing packages, and supports accurate loan disbursement and booking. The position also provides customer service to applicants, bank visitors, and callers; works with management, colleagues, and other departments; and follows bank policies, procedures, performance standards, and applicable consumer-lending regulations. The role is based in Greenville or Iuka, reports to the Consumer Underwriting Manager, supervises no positions, and is classified as regular full-time, hourly, and non-exempt.

Requirements

High school diploma or equivalent.
One to two years of experience in consumer lending or a related field.
Proficiency in alphanumeric data entry.
Ability to maintain confidentiality and conduct work in accordance with sound banking practices and the bank’s values.
Accuracy, attention to detail, active listening, conceptual and critical thinking, accountability, ethical conduct, integrity, respect, and commitment to community development.

Nice To Haves

Post-secondary certificate or degree; experience will be considered.
Three to five years of experience in consumer lending or a related field.

Responsibilities

Receive consumer loan applications from branch lenders, lender assistants, and online applicants.
Establish communication with applicants and enter non-real-estate consumer applications into the appropriate software.
Follow established timing guidelines for obtaining disclosures and loan documents.
Structure loans and gather, order, obtain, verify, and document the information required to underwrite applications and support sound lending decisions.
Verify and document applicants’ and co-signers’ or guarantors’ income and expenses.
Provide complete application information and documentation to the decisioning lender in a timely manner.
Provide customer service throughout the application and loan-closing process and communicate decisions to applicants.
Send requested Adverse Action or Counter Offer Notices, including appropriate reasons or stipulations, for declined applications within 30 days of the application date.
Compile documentation needed to protect the bank’s collateral position, demonstrate regulatory compliance, and support loan processing.
Prepare loan-file documentation for Safety/Soundness, Compliance, BSA, and OFAC purposes, including exhibits, title applications, and documents not provided by Loan Processing.
Establish closing dates and times; check loan-document accuracy; prepare loan packages; present documents to borrowers; answer questions; obtain signatures; and disburse funds appropriately.
Prepare and balance disbursement and fee tickets, submit required documents to New Loans for immediate booking after disbursement, and follow procedures for attaching documents electronically.
Prepare closed loan packages and send them to Loan Processing promptly.
Obtain additional post-closing documentation or information and clear application or loan exceptions promptly.
Perform assigned loan-related tasks and help ensure compliance with applicable federal banking regulations, including BSA, OFAC, CRA, ADA, the Right to Financial Privacy Act, GLBA, and applicable Federal Reserve regulations.
Represent Guaranty Bank & Trust Company professionally, efficiently, and tactfully; greet and assist customers, answer basic inquiries in accordance with disclosure and privacy requirements, route callers, and direct visitors.
Develop professional relationships with management and colleagues.
Work overtime as needed, complete assigned BAI courses on time, support an efficient TRID loan process, follow bank guidelines and procedures, assist other departments as needed, and perform other assigned duties.