Consumer Client Specialist

Simmons Bank•Little Rock, AR

About The Position

The Consumer Client Specialist supports the company’s bankers by servicing, maintaining, and updating loan documentation and files. The role involves substantial interaction with new and current bank customers, both internal and external, and requires strong customer service and proactive communication skills. The specialist manages loan documentation and exceptions, supports client relationships and banking services, monitors loan reports, and coordinates construction loan disbursements when needed. In certain markets, the role also provides retail support, including opening new accounts and performing account maintenance.

Requirements

High school diploma or GED.
2–4 years of loan experience.
Ability to read, write, analyze, and comprehend simple instructions, routine business correspondence, financial reports, and/or legal documents.
Ability to read and interpret procedure manuals, general business correspondence, journals, and/or government regulations.
Ability to manage problematic situations diplomatically.
Moderate understanding of loan documentation, credit policy, and banking regulation.
Moderate understanding of financial statements and their interpretation, with the ability to communicate essential details to the appropriate business partner.
Moderate understanding of HMDA, CRA Community Development, and CRA Small Business Revenue.
In certain markets, moderate understanding of the bank’s retail services and processes, and the ability to communicate about them.
Proficiency with MS Office programs.
Moderate understanding of the bank’s operating systems, including Lending Cycle, Argo, and Synergy, or relevant experience with similar systems.
Self-starter who can work independently.
Ability to exercise proactive judgment, multitask, and perform tasks punctually and on time.
Certificates, licenses, and registrations are not required.

Responsibilities

Manage a moderate to high volume and/or complexity of loans efficiently and consistently.
Coordinate preparation and execution of required loan documents, review documents for compliance, organize loan renewal workflow, and follow up with clients and relevant third parties for missing documentation.
Resolve documentation exceptions and deficiencies and actively manage outstanding exception items for Credit Policy compliance.
Work with the assigned banker to collect financial data and communicate with clients by phone and email to support client relationships.
Provide other client-related services, including wires and assistance with NSF accounts and overdrafts.
Monitor past-due, paid-off loan, criticized asset, and maturing loan reports; proactively inform the banker of potential or pending issues and help minimize administrative issues such as client past dues.
Coordinate with the Portfolio Manager and CCFG, when needed, to facilitate construction loan disbursements in accordance with bank policy.
Promote an outstanding customer experience through prompt follow-up, proactive communication, proper etiquette, and professional customer service.
Partner with ancillary bank departments, including Loan Admin, CIS, Loan Review, Special Assets, Bank Card, and Consumer Special Services.
In certain markets, provide retail support such as opening new accounts and performing account maintenance.
Perform other duties and responsibilities as assigned.