Specialist, Consumer Banking
About The Position
The Specialist, Consumer Banking provides high-quality service and support to Trust, Business, and Core banking customers. The role serves as a main point of contact for customers, assisting with account opening, funding, and ongoing servicing. It handles inbound and outbound calls and focuses on accuracy, professionalism, and a positive customer experience. The position offers the option to work from home near a Synchrony Hub or work from an office, with required travel to a nearby virtual or physical Hub for in-person engagement activities such as meetings, training, and culture events.
Requirements
- Minimum 6 months of Consumer Bank experience.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Strong written and verbal communication skills.
- Excellent customer service and problem-solving skills.
- Attention to detail and accuracy when reviewing documentation.
- Ability to work independently while contributing to team goals.
- Commitment to delivering a consistent and professional customer experience.
- At least 18 years of age.
- High school diploma or equivalent.
- Willingness to take a drug test, submit to a background investigation, and provide fingerprints as part of onboarding.
- Ability to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
- Legal authorization to work in the U.S.; employment visa sponsorship is not available.
Responsibilities
- Serve as the single point of contact for Trust, Business, and Core customer inquiries.
- Review, interpret, and validate account documentation for completeness and accuracy.
- Manage and process Trust and Business follow-up workflows within established timelines.
- Conduct outbound calls to customers regarding account setup, funding, or missing documentation.
- Research and resolve account issues using multiple electronic systems to ensure complete and timely resolution.
- Build and maintain strong customer relationships through clear communication and follow-up.
- Follow issues through to resolution and demonstrate ownership.
- Support additional duties or special projects as assigned.
Benefits
- Annual bonus based on individual and company performance.
- Flexible work arrangement: option to work from home near a Hub or from an office.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
