Senior Manager, Retail Operations

Skylight

17d • $150,000 - $180,000

About The Position

Skylight is a technology startup whose mission is to connect loved ones through simple products and services that improve family life. The Senior Manager, Retail Operations will lead the retail operations team and own the long-term plan for how Skylight ships to retailers. This player-coach role manages two Retail Operations Managers, supports their accounts, escalates retailer operational issues, and partners with the Senior Director of Global Fulfillment on retail strategy, systems, the 3PL network, and retail margins.

Approximately half of the role focuses on the team and retail accounts, with the other half devoted to strategy and cross-functional projects. The position owns retail operations strategy and its 12–24 month roadmap, retail performance reporting, chargeback prevention, order-to-cash processes, freight strategy, retailer onboarding, and large product launches. The Senior Manager collaborates with Sales, Accounting, Planning, Purchasing, the 3PL Manager, carriers, and retailer operations leaders, and presents recommendations and results to leadership.

Requirements

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• At least 8 years of experience in retail fulfillment operations or supply chain management, including at least 3 years leading retail logistics for national retailers.
• At least 2 years of people-management experience, including coaching and performance management of managers or senior individual contributors.
• Proven experience managing fulfillment for multiple national retailers, such as Costco, Walmart, Sam’s Club, Target, or Best Buy.
• Track record of designing and delivering a multi-quarter operational initiative with measurable results.
• Strong financial skills, including landed cost, freight cost, chargeback ROI, and business-case development.
• Experience with EDI, an ERP system such as NetSuite, and retailer portals.
• Excellent written communication skills and ability to present to executives.

Nice To Haves

• Experience leading a team through rapid growth in retailer count or volume.
• Experience onboarding new retailers or running a distributor program.
• Experience with international retail and ocean freight.
• Experience with 3PL network design or a 3PL transition.
• MBA or MS in Supply Chain Management, International Business, or a related field.
• Experience with consumer electronics or subscription hardware businesses.
• Track record of successful change management in complex organizations.
• Experience building dashboards or automation using SQL, Google Sheets, or BI tools.

Responsibilities

• Lead, coach, and develop two Retail Operations Managers; set expectations, review accounts, establish operating standards, and hire as the team grows.
• Own the retail operations strategy and 12–24 month roadmap, including new retailers, channels, international expansion, systems, 3PL capacity, and headcount.
• Serve as the escalation point for retailer operations and vendor-compliance leaders, and run quarterly reviews with the largest accounts alongside Sales.
• Own the cross-account scorecard covering OTIF, fill rate, lead time, chargeback percentage of sales, freight cost per unit, and dispute win rate; report results and actions to leadership monthly.
• Lead chargeback and deduction prevention by identifying recurring causes across retailers, resolving them with 3PLs and carriers, and quantifying savings.
• Own the retail order-to-cash process with Sales, Accounting, and Planning, including EDI transactions, NetSuite, retailer portals, and automation of manual work.
• Work with Sales, Planning, and Purchasing on forecast-to-ship processes, container loads, allocation rules, and inventory commitments.
• Work with the 3PL Manager on network design, site capacity, and warehouse retailer requirements.
• Evaluate build-versus-buy and direct-versus-distributor decisions, develop business cases, and present recommendations to the executive team.
• Lead new retailer onboarding and large product launches as the single accountable owner.
• Own retail freight strategy, including broker and carrier mix, prepaid versus collect arrangements, rates, and service.
• Establish the operating rhythm, including weekly team reviews, monthly business reviews, and an annual retailer compliance calendar.

Benefits

• Competitive salary and equity package.
• 401(k) matching.
• Wellness, learning, and home-office budgets.
• Health, dental, and vision plans.
• Tremendous autonomy to set the direction of your work.
• Unlimited PTO.
• Company holidays on the first Friday of every month, excluding November, December, and January.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior