Sr Operations Manager, Repair

CTDI•Flower Mound, TX

About The Position

CTDI is an engineering, repair, and logistics company serving major wireless telecommunications, high-speed internet, and cable providers. The Senior Operations Manager, Repair oversees and coordinates warehouse operational activities, with a focus on optimizing efficiency, productivity, and profitability across departments. The role manages approximately 150 temporary and full-time associates and works with corporate management, customers, and cross-functional teams to meet operational and financial objectives.

Requirements

5–7+ years of management experience, preferably in a high-volume, fast-paced production, manufacturing, distribution, warehousing, or service environment.
Experience working with P&L and budgets.
Demonstrated record of driving operational excellence and delivering measurable results.
Exceptional leadership and interpersonal skills, including the ability to communicate, inspire, and influence across organizational levels.
Strong problem-solving and decision-making skills, strategic mindset, results focus, and commitment to continuous improvement.
Advanced understanding of project management principles and deadline prioritization.
Ability to manage a challenging workload, prioritize tasks, and consistently meet deadlines.
Strong analytical and numerical skills, including analyzing data, identifying trends, and making data-driven decisions.
Proficiency with warehouse management systems (WMS), inventory control software, and Microsoft Office.
Familiarity with OSHA regulations and standards.
Bachelor’s degree in a related field or equivalent work experience; a bachelor’s degree is preferred.
Must be authorized to work in the United States and at least 18 years of age.

Nice To Haves

Experience working with UKG and Kronos.
Experience supervising temporary staff.
Technical background.
Bachelor’s degree in a related field.

Responsibilities

Oversee multiple departments and functional areas to ensure smooth day-to-day branch operations.
Manage approximately 150 temporary and full-time associates.
Provide senior management with regular reports and updates on operational performance and initiatives.
Align department goals with financial objectives, including revenue, operating expenses, gross margin, and NIAT.
Communicate with corporate management and customers to meet service-level agreements and expectations and resolve issues promptly.
Develop and implement operational policies, procedures, and standards to streamline workflows and improve productivity and efficiency.
Oversee large-volume shipping operations.
Manage financial performance, including participating in daily P&L calls with corporate management.
Monitor inventory levels and stock movements, and optimize inventory processes to minimize stockouts, overstock, and holding costs.
Meet or exceed daily KPIs and provide accurate reporting that meets customer expectations.
Lead, motivate, train, and provide performance feedback to warehouse staff.
Collaborate with logistics, procurement, customer service, and other cross-functional teams to coordinate warehouse operations and address customer needs.
Address and resolve employee concerns through employee relations initiatives.
Provide escalated-issue support during work shifts.
Coordinate with corporate teams and resources, including IT and network teams, on escalations, troubleshooting, and process improvements.
Use warehouse management systems and other technology tools to track inventory, monitor performance, and generate reports.
Ensure compliance with health and safety regulations, company policies, and industry standards.
Perform other duties assigned based on the business supported by the warehouse.