Manager, Repair Field Operations

Otis Elevator Co. • Atlanta, GA

11d • Onsite

About The Position

Otis Elevator Company is hiring a Manager, Repair Field Operations to support elevator repair and open-order operations across its Marietta, Georgia territory. The role partners with field leadership to coordinate material ordering, scheduling, jobsite activity, safety, workmanship, and project follow-up. It may also support modernization crews and hydro modification projects as responsibilities develop.

The manager supports the execution and oversight of repair, open-order, testing, and hydro modification work; coordinates materials and field activities; monitors project performance; and reinforces safety and quality standards. The position may include modernization crew support and direct-report responsibilities if assigned.

Requirements

• Elevator industry experience as a mechanic, field leader, project manager, or in a similar operational role.
• Knowledge of elevator equipment, parts, material channels, and industry vendors.
• Ability to identify and order the correct materials accurately and efficiently.
• Familiarity with elevator safety protocols, safety plans, jobsite inspections, and FPA audits.
• Ability to coordinate field work and manage project performance against estimates.
• Strong organizational, time-management, and problem-solving skills.
• Ability to build credibility and productive relationships with experienced field mechanics.
• Ability to manage multiple projects and changing field priorities.
• Comfort using Microsoft-based computer software and operational systems.
• Ability to work independently while contributing to a team-oriented environment.
• Bachelor’s degree preferred, or a high school diploma or equivalent with relevant elevator or related industry experience.

Nice To Haves

• 3–5+ years of elevator industry experience or experience leading field-level associates or technicians in a similar industry is highly preferred.
• Bachelor’s degree.

Responsibilities

• Support the execution of elevator repair, open-order, testing, and hydro modification work.
• Coordinate parts, purchase orders, and material deliveries so the correct materials are available when needed.
• Complete job surveys and follow up on active and completed work to verify quality, workmanship, and jobsite readiness.
• Support mechanic scheduling, weekly time administration, labor planning, and daily field activities.
• Configure and use E-Log to track hydro modification projects, labor hours, and ordered materials.
• Monitor project performance against estimates and help resolve operational issues.
• Perform field safety audits, FPA audits, and jobsite inspections while reinforcing safe work practices.
• Build productive relationships with field employees, customers, vendors, and internal partners.
• Support modernization crews and direct-report responsibilities, if assigned.

Benefits

• 401(k) plan with a generous company match and a separate automatic retirement contribution.
• Comprehensive medical, prescription drug, dental, and vision coverage for colleagues and eligible dependents, beginning on the first day of employment.
• Three weeks of paid vacation and paid company holidays.
• Paid sick leave.
• Employee assistance and wellness incentive programs.
• Life insurance and disability coverage.
• Voluntary legal, pet, home, and auto insurance.
• Birth/adoption and parental leave benefits.
• Adoption assistance.
• Tuition reimbursement program.
• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities.
• Intensive training in technology, processes, and soft skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED