Sr Operations Manager, Repair

CTDI Careers•Flower Mound, TX

About The Position

The Sr Operations Manager, Repair oversees and coordinates warehouse operational activities, with a focus on optimizing efficiency, productivity, and profitability across multiple departments. The role manages approximately 150 temporary and full-time associates and is responsible for operational performance, financial results, inventory processes, customer service, and a safe and compliant work environment. It includes providing operational updates to senior management, participating in daily P&L calls with Corporate management, and coordinating with customers and cross-functional teams to meet service expectations and resolve issues. The manager leads and develops warehouse staff, establishes and improves operational policies and procedures, monitors KPIs and inventory, and uses warehouse systems and other technology to track performance and support decisions. The position may require travel and is based in a warehouse environment.

Requirements

5–7+ years of management experience, preferably in a high-volume, fast-paced production, manufacturing, distribution, warehousing, or service environment.
Experience working with P&L and budgets.
Demonstrated ability to drive operational excellence and deliver measurable results.
Exceptional leadership, interpersonal, communication, and influencing skills across organizational levels.
Strong problem-solving and decision-making skills, strategic mindset, results focus, and commitment to continuous improvement.
Advanced understanding of project management principles and deadline prioritization.
Ability to manage a challenging workload, prioritize tasks, and consistently meet deadlines.
Strong analytical and numerical skills, including analyzing data, identifying trends, and making data-driven decisions.
Proficiency in warehouse management systems (WMS), inventory control software, and Microsoft Office.
Familiarity with OSHA regulations and standards.
Must be at least 18 years of age.
United States work authorization is required; the position does not qualify for visa sponsorship.

Nice To Haves

Experience working with UKG and Kronos.
Experience supervising temporary staff.
Technical background.
Bachelor’s degree in a related field, or equivalent work experience.

Responsibilities

Oversee multiple departments and functional areas within the branch to support smooth day-to-day operations.
Manage approximately 150 temporary and full-time associates.
Report on operational performance and progress to senior management.
Align department goals with financial objectives, including revenue, operating expenses, gross margin, and NIAT.
Communicate with Corporate management and customers to meet service-level agreements, customer expectations, and resolve issues.
Develop and implement operational policies, procedures, and standards to streamline workflows and improve productivity and efficiency.
Oversee high-volume shipping operations.
Manage financial performance, including participating in daily P&L calls with Corporate management.
Monitor inventory levels and stock movements and improve inventory processes to limit stockouts, overstock, and holding costs.
Meet or exceed daily KPIs and provide accurate reporting that meets customer expectations.
Lead, motivate, train, and provide performance feedback to warehouse staff.
Collaborate with logistics, procurement, customer service, and other cross-functional teams to coordinate operations and address customer needs.
Address and resolve employee concerns as part of employee relations initiatives.
Provide next-level support for escalated issues during work shifts.
Coordinate with Corporate teams on escalations involving resources such as IT and network support, including troubleshooting and process improvement.
Use warehouse management systems and other technology to track inventory, monitor performance, and generate reports.
Ensure compliance with health and safety regulations, company policies, and industry standards.
Perform other duties as assigned based on the business supported by the warehouse.