Sr Manager LMR Repair Operations, Lanham
About The Position
The Senior Manager, Product Repair Center provides strategic and operational oversight of Land Mobile Radio (LMR) repair and service activities at Motorola Solutions’ Lanham, Maryland repair depot, supporting Federal Government customers. The Federal Technical Center services two-way portable and mobile radios for federal customers and is the only repair facility for the Apex Next product. The organization supports more than 500 customer accounts and handles approximately 22,000 repairs annually. The role manages an operating budget and the repair facility, leads approximately 40 technical and supporting staff—including three managers and one individual contributor, as well as Motorola employees and contractors—and ensures repair performance targets are achieved. The manager is an escalation point for complex customer issues, policy clarification, and capacity planning, and drives the evolution and continuous improvement of the facility. The position also leads new product introduction and related business initiatives, coordinates with cross-functional teams on repair-process qualification and testing equipment transitions, oversees supply chain and materials, maintains CSA and ISO certifications, and plans annual capital expenditures. Travel is under 10%; relocation is not provided.
Requirements
- Bachelor’s degree in engineering, operations management, business, or a related field.
- At least 5 years of leadership experience in reverse logistics and repair center operations, including leading managers and supervisors.
- Must be a U.S. citizen.
Nice To Haves
- Proven financial ownership of an operating budget, with a track record of meeting cost, productivity, and margin targets.
- Demonstrated success managing complex operations across multiple shifts, sites, or product lines.
- Experience with ERP and repair-tracking systems such as SAP, Oracle, or Salesforce.
- Knowledge of ISO certifications.
Responsibilities
- Lead approximately 40 technical and supporting resources.
- Manage key performance indicators for the Lanham LMR Repair organization, including On Time Delivery, Backlog, Delinquent Backlog, Turn Around Time, and Bounce Rate.
- Manage staffing levels and repair capacity to meet customer demand and service levels.
- Drive continuous improvement to maximize depot efficiency and technical equipment utilization.
- Respond to customer escalations.
- Maintain and manage CSA and ISO certifications.
- Oversee supply chain and materials, including repair-parts inventory and coordinating orders to maintain operational continuity.
- Ensure technical equipment is properly maintained to prevent downtime and repair-process disruptions.
- Work with facilities to maintain the building.
- Lead New Product Introduction projects and associated business initiatives for the Lanham repair depot.
- Direct and collaborate with cross-functional teams on technical exchange, alignment on repair-process qualification criteria, and commissioning or decommissioning of testing equipment.
- Manage the repair facility to an operating budget.
- Drive annual CapEx budget planning and prioritization.
Benefits
- Incentive bonus plans
- Medical, dental, and vision benefits
- 401(k) with company match
- 10 paid holidays
- Generous paid time off packages
- Employee stock purchase plan
- Paid parental and family leave
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What This Job Offers
Job Type
Full-time
Career Level
Manager
