CCA Practice Operations Manager

Cooper University Hospital • Mt Laurel, NJ

2d

About The Position

The CCA Practice Operations Manager serves as a key resource for CCA practice operations and is responsible for the administrative, business, and clinical operations of a medical or wellness practice. The role oversees daily practice operations, staff, patient flow, appointment scheduling, inventory, budgets, regulatory compliance, and performance against departmental goals. The manager works closely with the CCA Practice Medical Director and collaborates with the Director of Clinical Practice and Regulatory Compliance and the Assistant Director of Quality & Safety for Cooper Care Alliance.

The position includes direct oversight of PSRs, MAs, and clinical operations; responsibility for hiring, training, scheduling, and evaluating staff; and oversight of Kronos payroll, PTO, staffing schedules, and evaluations. The manager develops and implements workplace procedures and standard operating procedures, supports quality and patient-access objectives, and performs data reporting for CCA. The stated salary range is $34.00 to $56.00.

Requirements

• At least 3 years of management experience.
• A bachelor's degree.
• Strong background in building relationships and managing teams with staff at multiple levels.
• Proven success managing programs, fiscal matters, employee HR matters, statements of operations, and budgets.
• Working knowledge of ambulatory administrative and clinical operations.
• Knowledge of regulatory compliance in an ambulatory setting, HIPAA, and business practices.
• Excellent written, verbal, interpersonal, and presentation communication skills.
• Excellent analytical, problem-solving, and multitasking skills.
• Computer literacy and knowledge of relevant healthcare and administrative software, including EHR and IT systems.
• Proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
• Leadership, motivation, training, and goal-setting skills, with understanding of P&Ls and operating statements.
• In-depth knowledge of healthcare finances, best practices, and standards.
• Strong organization and time-management skills.
• Understanding of health and safety standards in the medical industry.
• Ability to establish effective workplace procedures and ensure policies are followed.
• Attention to detail and ability to perform in a fast-paced environment.
• Knowledge and ability to complete Kronos payroll, PTO, staffing schedules, and evaluations.
• Knowledge of P&Ls, budgets, and business operations.

Responsibilities

• Supervise and manage staff, including hiring, training, scheduling, and performance evaluation.
• Oversee daily practice operations, including patient flow, appointment scheduling, and inventory management.
• Develop, implement, review, and renew policies, workplace procedures, and standard operating procedures to support efficient operations and regulatory compliance.
• Collaborate with the CCA Practice Medical Director to meet quality, patient access, and administrative metrics.
• Oversee administrative and business operations, including budgets, fiscal matters, employee HR matters, and statements of operations.
• Provide direct oversight of PSRs, MAs, and clinical operations.
• Manage administrative operations and monitor staff performance.
• Monitor inventory of medications and medical equipment and arrange resupply.
• Interact with patients and address their complaints.
• Coordinate regular staff meetings and performance reviews.
• Collaborate with physicians to develop business strategies and patient services.
• Complete Kronos payroll, PTO, staffing schedules, and evaluations.
• Perform data reporting for CCA and ensure departmental goals are met.
• Set strategic goals using analysis and projections for business success.
• Ensure policies and best practices meet industry standards and government regulations.
• Carry out other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager