CCA Practice Operations Manager
About The Position
The CCA Practice Operations Manager serves as a key resource for CCA practice operations and is responsible for administrative, business, and clinical operations in an ambulatory practice. The manager oversees day-to-day practice operations, staff, patient flow, appointment scheduling, inventory, budgets, and regulatory compliance. The role works closely with the CCA Practice Medical Director and collaborates with the Director of Clinical Practice and Regulatory Compliance and the Assistant Director of Quality & Safety for Cooper Care Alliance to meet quality, patient access, and administrative goals. The position requires management and operations experience in an ambulatory care setting, strong leadership and team-management skills, and knowledge of healthcare finances, compliance, HIPAA, health and safety standards, and medical practice operations. The manager must be analytical, organized, detail-oriented, and able to communicate effectively and work in a fast-paced environment.
Requirements
- At least 3 years of management and operations experience in an ambulatory care setting.
- Prior leadership experience.
- Strong background in building relationships and managing teams with staff at multiple levels.
- Demonstrated success managing programs, fiscal matters, employee HR matters, statements of operations, and budgets.
- Working knowledge of regulatory compliance in an ambulatory setting, including HIPAA and business practices.
- Knowledge of healthcare finances, best practices, standards, and health and safety standards in the medical industry.
- Knowledge and ability to complete Kronos payroll, PTO, staffing schedules, and evaluations.
- Knowledge of P&Ls, budgets, and business operations.
- Excellent written, verbal, interpersonal, and presentation skills.
- Excellent analytical, problem-solving, organizational, multitasking, and time-management skills.
- Good leadership, motivation, training, and goal-setting skills.
- Computer literacy and knowledge of relevant healthcare and administrative software, including EHR and IT systems.
- Proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
- Ability to establish effective workplace procedures and ensure policies are followed.
- Ability to work in a fast-paced environment with attention to detail.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Set strategic goals using analysis and projections to support business success.
- Review, renew, or establish standard operating procedures, including procedures for legal and regulatory compliance.
- Establish and implement effective workplace procedures and ensure policies and best practices meet industry standards and government regulations.
- Oversee PSRs, MAs, and clinical operations.
- Hire, train, schedule, and monitor administrative and practice staff; conduct performance reviews and evaluations.
- Oversee daily practice operations, including patient flow and appointment scheduling.
- Monitor medication and medical equipment inventory and arrange for resupply.
- Interact with patients and address complaints.
- Coordinate regular staff meetings.
- Collaborate with physicians to develop business strategies and patient services.
- Manage Kronos payroll, PTO, staffing schedules, and evaluations.
- Manage and understand P&Ls, budgets, business operations, and statements of operations.
- Perform data reporting for CCA and ensure departmental goals are met.
- Collaborate with the CCA Practice Medical Director to meet quality, patient access, and administrative metrics.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
