CCA Practice Operations Manager
About The Position
The CCA Practice Operations Manager serves as a key operational resource for the practice and is responsible for its administrative, business, and clinical operations. The role oversees the facility and works closely with the Director of Clinical Practice and Regulatory Compliance, the Assistant Director of Quality & Safety for Cooper Care Alliance, and the CCA Practice Medical Director to meet operational, quality, and patient-access goals. The manager supervises staff and oversees daily practice operations, including patient flow, appointment scheduling, inventory, payroll, staffing schedules, and performance evaluations. The position develops and implements procedures, ensures policies and practices meet applicable industry standards and government regulations, and manages budgets and other fiscal matters. It also supports strategic planning, data reporting, patient services, and effective operations in a fast-paced ambulatory care setting.
Requirements
- At least 3 years of management and operations experience in an ambulatory care setting.
- Prior leadership experience.
- Strong background building relationships and managing teams at multiple levels.
- Experience managing programs, fiscal matters, employee HR matters, statements of operations, and budgets.
- Working knowledge of ambulatory administrative and clinical operations and regulatory compliance.
- Strong understanding of HIPAA and healthcare business practices.
- Knowledge of healthcare finances, best practices, and standards.
- Understanding of P&L statements, budgets, and operational statements.
- Knowledge and ability to complete Kronos payroll, PTO, staffing schedules, and evaluations.
- Excellent written, verbal, interpersonal, organizational, and presentation skills.
- Strong analytical, problem-solving, and multitasking skills; attention to detail and ability to work in a fast-paced environment.
- Leadership, motivation, training, and goal-setting skills.
- Computer literacy and knowledge of relevant healthcare and administrative software; proficiency with EHR and IT systems, Microsoft Office, Excel, Word, and PowerPoint.
- Strong time-management skills and understanding of health and safety standards in the medical industry.
- Ability to establish and implement effective workplace procedures and ensure policies are followed.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Set strategic goals using analysis and projections to support business success.
- Review, renew, or establish standard operating procedures, including procedures for legal and regulatory compliance.
- Establish and implement effective workplace procedures and ensure policies and best practices meet industry standards and government regulations.
- Oversee PSRs, MAs, and clinical operations.
- Hire, train, schedule, and monitor staff; coordinate staff meetings, performance reviews, and evaluations.
- Oversee daily practice operations, including patient flow and appointment scheduling.
- Monitor medication and medical-equipment inventory and arrange resupply.
- Interact with patients and address complaints.
- Collaborate with physicians to develop business strategies and patient services.
- Complete Kronos payroll, PTO, staffing schedules, and evaluations.
- Manage or oversee budgets, P&L statements, and business operations.
- Perform data reporting for CCA and ensure departmental goals are met.
- Collaborate with the CCA Practice Medical Director to meet quality, patient-access, and administrative metrics.
- Ensure compliance with applicable regulations, health and safety standards, and HIPAA requirements.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
